TC's Pawn Company Jewelry & Electronics — Local services in Waterbury

Jay Sargent is phenomenal with customer service. I’ve been doing business with them for years and recently I had a 55” inch Roku tv pawned and when I picked it and brought it home it wasn’t working properly. Could’ve been damaged in transport but jay replaced it with a brand new one. I was so grateful because I couldn’t afford to purchase another and I wanted to have it for the holidays. Another good encounter was at the east main location Jake hooked me with an extra few bucks than what I would normally get because he knew I had to finish my grocery shopping for thanksgiving. I totally recommend Tcs over any prawn shop in the world. Really down to earth employees. Jake, Sarah and all the employees at both locations in Waterbury are very knowledgeable and great at what they do. Great environment and...

The people working here are so knowledgeable of their inventory. I’ve been busy so it’s taken me some time to actually sit down and write a review of this place, but I’m giving it a full five stars because of the 2 gentlemen by the name of Jose and Ky who helped my boyfriend and me pick out a D.S lite, a few video games, an electric guitar and an amp. I was having difficulty with the video game I purchased and Jose advised me to wipe the disc down with glass cleaner (who knew? Jose did) and it worked! Ky helped me set the amplifier up so I could tune my guitar. They both are knowledgeable young men (I’m hoping I’m remembering names correctly) who TC’s should be proud to have working there. The inventory itself, so much to chose from with great, reasonable prices. I look forward to...

Terrible customer service ! I walked in trying to sell a high end Taylor guitar to a “register worker” that gave me a low offer. When I asked why so low for the value , he indicated that there was a VERY small hairline crack in the neck that I was completely unaware of . I apologized for not seeing this earlier, and before handing the guitar back to me , he jams a thick paper business card into the crack !! I was mortified by this .. can’t believe the blatant disregard for potential customers . Any real pawn worker would know the level of care that these type of items...