Geek Squad — Local services in Waterloo

Had an appointment scheduled for a screen replacement. They did not have the part in stock when I arrived and failed to reschedule the appointment prior to me taking time away from work. Additionally they charged me for the repair and indicated that they would call me within a day or two once the part was in stock. Over a week has gone by now and they have not called and there is no phone number that will get through to store. Even the national call center for Best Buy/Geek Squad cannot get through to them. They're only recommendation is to take additional time away from work to revisit the...

I recently brought my pc in for a tune-up/cleaning here. I needed a new fan aswell. When I got to the store the told me it would be 3-6 days before I got it back. When I asked why they told me I should be happy and those are fast times. When I informed them my computer would not be staying there for that long he just stood there silently like he didn't know what to do or say. Just poor quality, not responsive, and unprofessional. A good cleaning tuneup and fan change takes an hour or two if you're...

I had a laptop that had a corrupt file and I brought it to the geek squad... they looked at it and quoted me $200 to fix it, so they recommended just buying a newer cheaper laptop. So I bought a new one and when I got home I decided to mess around with my old laptop and actually factory reset the laptop to its original state and worked just fine......