The Home Depot — Local services in Waterloo

Never again....I needed a new dishwasher and the particular model I wanted was not in stock, so I ordered it. There was no option to ship to store, so it had to be shipped to my home. After placing the order online, I was sent an email confirmation stating I would be notified later of the delivery date, and time. Approximately 2 weeks later, I was called in the evening and told my dishwasher was to be delivered the following day, just a few hours away. I need more notice than a few hours to take time off of work, so I called to make alternate arrangements. The Home Depot was anything but helpful. It's almost as if they go out of their way to make the entire experience as inconvenient as possible. I was told I could arrange another delivery, but they could not give me the exact date or time of the next attempt until the night before, giving me no notice to be able to take the time off. This is simply unacceptable. I have to be able to provide some notice in order to take the time off and be there to accept delivery. I was then asked if there was a day I would for sure be home to take delivery. I said yes, Sunday. But of course they don't deliver on Sunday's. I asked if it would be possible to ship the the dishwasher to the store so I could pick it up at my convenience, and they again, said no. They never gave me a reason why? I was only asking them to ship it to one of their own stores, but apparently, that's too much to ask. I asked if I had to be there to accept delivery. Can they just leave it? Not ideal but they refuse to work with me at all. They again said no. Someone had to be there. What about my son? Is he acceptable? They said yes, long as he is 18. Sure, that works, I'll make the arrangements. The following day, my son was at my house waiting for the dishwasher. The delivery guy ID'S him....After the long, drawn out, exasperating conversation I had with them the night before, they made no mention of needing ID'S. And my son, being the irresponsible young adult that he is, didn't have one. So I was forced to walk out on my job, and race home to catch the delivery guy and sign his invoice. Of course, I was not required to show him my ID. Some rando that just shows up last minute in a pickup. But the person waiting at the house for delivery had to show one? I was already waiting weeks, so who knows when the next attempt would be made. I felt I had no choice. Never again. At least, not with Home Depot. If they don't have what I'm looking for, I'll shop elsewhere. Their home delivery...

I’d like to shout out to my Waterloo iowa home depot they are amazing. Keta knows be first name that’s awesome. Yesterday and today store adventures, yesterday was 5 gallons of paint Maria in the paint sept was amazing never worked with her before but she is great. Usually I see Darren or Chad or Ellen, I was alittle irritated with James as I asked him to please put my white paint in my pro perks, which he didn’t. So I spent more time trying to get the correct paint. Larry helped me today with wood cutting. He was great to talk to except just don’t like him saying things about other employees. Then this is not something I really want to share but for the first time I had a bad experience, it was when I checked out. I had two not one two carts full of stuff, the computer check out was erroring so I thought it might be my card as I got a new one so I asked Lynn if I could push my cart out and unload and come back in so I only had one cart to push out, I even said could u come with me she was Very rude snotty The worst part is SHE acted like I was stealing!!!!!!! So I went out to my car got my new card and Amanda helped me with awesome customer service!! Today so it’s VERY rare I get to shop with the man that taught me so much but I did shop with my dad today I’m always telling him how amazing the customer service is here. Dan helped me cut wood today, Maria helped get me more paint, and the new paint guy Maxwell was there doing a great job as well. Check out time me and my dad were checking out and guess what Lynn was right up in my business, I was irritated again with her!! So I said I’m NOT A STEALER and I’m again back today so then she processes to tell me she didn’t imply I was stealing uhmmmmm yes u did! U wouldn’t like that customer service if the tables were switched. So she proceed to try to makeup for what she did yesterday uhmmmmm nope I give two chance too everyone and she’s out of chances I will NOT speak to her again if she’s in the self check I will check out with the wonderful ladies like Chealse or the pink haired sweet lady or the long brunette lady at the customer service desk!!! Thank u to all the other amazing employees who have helped me with my projects ur amazing!!!!! 5/924 today was another great adventure at the store. Keta is amazing and I met a lady at the service desk can’t remember her name she had glasses and was African American very very nice lady and knew her job! Then I went to check out and Xora helped me she was amayas well thank you...

I have had an absolutely HORRIFIC experience in my purchase of appliances from Home Depot. I ordered a refrigerator, a stove, and a washer and dryer from Home Depot one month before closing on a brand new home. I received notice 36 hours in advance that none of my appliances would be delivered as ONE was on backorder. I frantically called the company back and requested the rest of my appliances be delivered as scheduled. It took a very long time for me to reach a representative- in fact, I had to hang up and feign intention to buy a new appliance before I was directed to a human being. They refused my request to deliver the remaining appliances (it was the washer that was back ordered) and offered me a date TWO WEEKS later. I do not understand how I am expected to live in my new home with out the ability to cook or refrigerate food! I went immediately to Home Depot and had to beg for a loaner refrigerator which they finally agreed to lend and deliver a day late and it was barely larger than a dorm fridge. I couldn't even keep a gallon of milk inside. After much argument, I cancelled and reordered the same appliances in two separate orders so that my refrigerator and stove could be delivered only one week after the agreed upon date of delivery. when they arrived, the stove DID NOT WORK. Furthermore, the delivery men damaged the door and now a new refrigerator has to be ordered. To make matters even more miserable, the washer and dryer are now scheduled to be delivered A MONTH AND A HALF past the original delivery date. Home Depot has done very little to rectify this situation. I have been promised some sort of compensation but Home Depot refuses to specify on what this means until all appliances are delivered. Meanwhile, I paid a LOT of money for appliances that were not delivered on time, not functioning, and spent countless hours on the phone, in the store, and with delivery men explaining the problems and scheduling and rescheduling my entire morning for more deliveries. I could not be more displeased with the products or the service I have received. PLEASE THINK TWICE BEFORE ORDERING FROM HOME DEPOT. Especially if you need the appliances at a particular...