Ace Hardware of Wautoma — Local services in Wautoma

We come to Wautoma with the family and our furry friends and make a quick stop to the Ace hardware to purchase some automatic retractable leashes for dogs up to 60 pounds and our dogs are between 40-50 pounds and by next day both of the leashes was malfunctioning we decide to go back and exchange it because each one was $25.00 and not worth it to purchase a leashes that last one day. The service area lady and the manager question the purchase saying those are not 1 day old leashes and denied to exchange or return the item. We leave the leashes there at the store so they can keep the bad product they sale, the store workers refuse to respect the policy of 30 day satisfaction warranty. And I want to clarify Ace hardware been a neighborhood and trusted store since 1924 and been our convenience hardware any where we go. Obviously these employees don’t know what is a big corporation. Don’t let employees like these and their decisions affect the name brand. We have a business and we know the importance of respect our policy’s and warranty’s. These incident happen August 24’ 2025 At 3:00pm. please review the cameras and you must see the purchase of a big guy buying the product at the store on August 23’2025 around 9:30am. I will not include the manager name and her worker of the...

I visited this place today as I was doing some work in town. I had just about everyone in the store if I needed help which I find kind of annoying... One employee even wanted to write down my item numbers which I didn't even get a chance to find yet... I felt as if they were too helpful or trying to get me out. I came in for a second and third time and on the third time I brought a broken used part in to match it up for a new one.. even though I wrote the item number down and placed it in a bag with the old piece the lady just assumed that I trying to cheat her or something and said she had to check the price on it when the guy came back she tried to charge me for the old piece and new one even after I told her I brought it in.. she was extremely rude and treated me like a criminal! I visit many hardware stores access Wisconsin and this ACE store has been by far the worst...

This might not sound that important but it made an impression on me. I am an old school person and when it comes to modern technology I struggle some. I needed a new phone charger cord for my IPhone. Couldn’t remember which one for sure I needed. When I went to check out I asked the young lady if she knew something about the phones and if I got the right cord. She took her time and helped me out. Never looked annoyed or agitated with me. Meanwhile the checkout line started to pile up about. Still helping me, she called for backup. Always kept a smile and checked me out. That’s what I call great old fashioned customer service! Anytime I have been to Ace and I usually need help with something your employees are there with a smile and eager to help. It just...