Authorized Retailer UScellular & T-Mobile, Wautoma — Local services in Wautoma

So you pushed the wrong button.... This store is not willing to help you unless they sell service or product. Their customer service can not and will not help you like the corporate store in Plover or Rapids can. Please remember they are only an authorized agent store and are NOT able willing to do what the corporate store can. Yes, maybe they are convenient, but please take the time and go to Plover where the experts are in willing to helping you and willing and able to explain ALL of the options and services. I stayed with USCellular, the company, because of Brett and Josh in Plover because they were able and willing to take the time to read our file that corporate customer service put in Thursday night. US Cellular Authoruzed Agent store, you lied when you said there were no comments in our file. Josh was able to show us those comments and the time stamps on those comments. I know I am only one customer with 6 lines, but the word has to be out there that you lied and are untrustworthy. So much for shopping small and local.....

An agent makes money by selling. ...

My parents went here with a US Cellular phone I had purchased online. The staff was less than helpful! Scanned the bar code and said it didn’t work. Tried again said it didn’t work. Instead of trying to be helpful and troubleshoot or call the help line to see why they just tried to get them to buy another phone from the store. After asking her to type in the code instead of scanning she just continued to scan it and say it didn’t work. Then continued to push for them to purchase a phone from her. I get you get commission but your job is to help people above all else. Needless to say after my dad asked her if that was the only reason she wasn’t trying to figure out why the phone couldn’t be used at US cellular she just completely ignored him and wouldn’t respond to him anymore! Beyond rude! Horrible customer service! I will be taking them to a different store! To think this is how you treat a long time customer with a family plan and 6 lines is ridiculous! Maybe we should take our...

The people here are usually as helpful as they can be, but they are an "Authorized Agent" meaning you can pay your bill or get a new plan or phone (if it's in stock) here.

They only keep a small number of phones in stock, so the few times I've upgraded we either have to drive to another location or wait for the phone to come in. It's a trade-off, you can drive further to a US Cellular store, or deal locally with an Authorized Retailer.

This is not a US Cellular store, they cannot help with a phone's technical problems beyond simple tasks. This part is not something I hold against them, but I wanted to point it out for anyone who has issues.

They sell phones and plans here, they are not prepared to do much...