Culver’s — Restaurant in Town of Wautoma

This is the worst experience I have had at a Culver’s. My family is staying at Airbnb here and we went to the drive through for ice cream. I ordered a 2 scoop sundae with two toppings. This is what a normally order at my local Culver’s. The employee taking the order told me I have to pay for my toppings and I didn’t understand what she was saying and thought she was under the impression I was ordering extra toppings. She was very rude and told me that all Culver’s charge for sundae toppings and they are not included in the price of a sundae. I’m ordering a sundae not plain ice cream! I proceeded to order anyway willing to pay for the toppings, mind you when I say toppings, hot fudge is one of the therm which is not already included in the price. She gets angry with me because I can’t just say hot fudge, I have to specify how many pumps I want because each pump is .75. We go back and forth for a little and I’m still being kind and respectful, apologizing that I’ve never heard that before and I’m not from here. She then tells me it’s like this at every single Culver’s and has been like this for 2 years. At this point I’m so overwhelmed, I just order a concrete mixer. If I wanted plain custard I would’ve ordered that and not a sundae just to be charged for toppings that should already be included. My local Culver’s includes 2 toppings and anything additional is extra. Never have I been asked how many pumps of hot fudge I want. My daughter was in the vehicle behind me and also had a similar experience! This lady should not be in...

Now call me crazy but if you're coming to an establishment like this they usually carry themselves a lot better I mean I expect shit like this out of some other spot like McDonald's or Burger King something of a lower level but for the cook to burn the bun and the burger and for the cashier to be on the phone talking to somebody on their personal matter and for me to have to call back and complain about my food and then nothing to be done about it I highly doubt I'll ever come back to this place again sucks too because I really love Culver's when their food is made right and people actually care it's some of the best stuff ever it's already embarrassing to complain about your food to begin with and then for nothing to be done about it and for the lady just to apologize is pretty crazy never heard of this ever in my life they're usually willing to make it right and replace the meal and try to make sure nothing like this ever happens again when I called and said what happened to my burger the lady just said I'm so sorry that happened I...

Very nice people! We arrived just before they were going to close. They still serviced us, brought our food to our table, and didn't rush us. The food was excellent! My veggie burger was made correctly according to my special request: no lettuce or mayo, extra pickles and onions. The onion rings were hot and had the right amount of crunch. My granddaughter's fries were also perfect: not soggy but not hard. My granddaughter's burger was perfect with ketchup only on it. For us, it was roughly $10 a person. It do know it can be on average somewhere between $10-$15 a person most of the time. My granddaughter had a kid's menu so she took her coupon for a free scoop of frozen custard. She got chocolate; it was the perfect consistency and delicious. I had a lemon ice and it was that perfect consistency, not soupy, not rock hard. The bathroom was nice and clean, but the paper towel dispenser wasn't working right. It might have been out of towels. Overall, it was a great experience, and I would definitely stop again...