Williams-Sonoma — Local services in Wauwatosa

Rude employee! I went into to buy a pot/pan set because I decided to return a set I paid for that was with over $2,500. When I was approached by an older lady with short grey hair and glasses she instantly prejudged me. I was wearing jeans and a jacket, relaxing on my Sunday, and I look young. As I began to ask questions about the old product I had bought (stated above) she proceeded to say “that sounds like something you get from a flee market.” While processing what she just said, she asked if I was with this older guy and his young son next to me. I said no and then she proceeds to shoo me away, with hand motions, as though I am inferior or not worth her time, and moves on to speak with the older gentleman instead of me. I have never felt so disrespected by someone in my entire life! I make 5X more than she could ever make working there, but yet she thinks I’m not worth anything.

After she left, I proceeded to look around without her help.

Austin, another store employee then approached me and asked if I would like help. Austin was so amazing. He was very knowledgeable about all the products I asked about. If you end up shopping at this location, ask for him specifically because he actually treats people with the respect they deserve. I plan to purchase the set I was looking at which was 1,500, and giving the credit to him. I feel bad that he has to work alongside such ungodly people. I give this location a one star because of the lady stated above. She is many words deemed too inappropriate to share...

I had been there several months before and was treated like a child by this older woman with greyish hair working the floor and vowed never to go back. Well I should have listened because I decided to give them another try and guess who was still working there. Yup... I have never been treated so poorly! I'm guessing because I'm in my mid 20's she assumed I did not have the money to afford anything and therefore was not worth her time. I came in and fully planned to make several big purchases for my new house and instead was insulted, then dismissed. Worst customer service ever!!! The only thing that saved it was Austin. He was very helpful and answered all of my questions. Now I am between purchasing what I planned to so that he can get the credit, and refusing to support a store that allows such unprofessional and insulting behavior from any of its employees. I would stay clear of that location if I were you, but if you do happen to go...

I bought a set of pots and pans and was told how they were great quality and would last a very long time if I followed direction on how to take care of them…. NOT EVEN close! I took care of them as directed no dishwasher no cooking sprays however I could use any type of utensils and even at that I didn’t use any metal on them. The pans look like I have had them 5 + years all scratched and didn’t hold up at all… I’m completely dissatisfied and when I reached out to to the company they did nothing to help me out with them. William Sonoma said if I could provide my receipt which was 600.00 they would look into it, I explained I couldn’t find the receipt but used their credit card and that was not sufficient fir them. I will be taking the pots to goodwill and will be purchase elsewhere… just know if you have a problem with the product they are not...