Best Buy — Local services in Waynesville

BUYER BEWARE ***

After visiting this store on 3 seperate occasions and speaking with Home Theater Expert Skip Almond, he sold me a Samsing 65 inch, 4K tv Model number 8585. Upon getting the TV home, it was apparent that the TV had issues. I consulted numerous help suggestions on the internet to no avail. Trying to return the TV, Skip informed me to try and work it out as 4K content would not be released until next year around Jan-Feb and the TV should improve. I told him that the HDMI port that I have my Blu-Ray plugged into was just as bad and that the Blu-Ray movies looked terrible.

After numerous hours of trying to get the TV looking better, I made the return to this Best Buy Store #1385. The Assistant Store Manager who helped me informed me that the Samsung 65 inch model 8585 has many issues and they have had the TV returned more than any TV they have in the store. I asked him how long they knew about it and he said " awhile". I asked him if the Home Theater techs knew this and he said yes.

Knowing this, why did Skip Almond sell me this TV ?? Why does Best Buy allow a TV to have a known issue be sold on the floor ?? This is about as unacceptable as it could possibly be and I for one will never purchase anything from Best Buy in Waynesville, NC, Store # 1385 ever again. Also, buyer BEWARE of Skip Almond in Home Theater as it is obvious that all he is concerned with is his daily selling numbers and could give a crap about customer knowledge or taking care of anyone by his actions. Knowing this TV had issues, he should have never sold the product to anyone. This is the type of salesman that should be banned from anything...

Let me preface this with, every other Best Buy I have ever been too has ALWAYS been reasonable about price matching and honoring listed prices and rarely have they ever needed manager approval and the manager not come to investigate and discuss with me.

I came in this Best Buy for an HDMI cable. I noticed the Apple iPhone 8 Plus Leather cases were marked as $24.99 and hanging on the peg. I grabbed the one I wanted and took it to the front. It rang up as $49.99. I showed the employee where it was hanging on the peg with the sign that says $24.99 and the description on that peg says "Apple iPhone 8 Plus Leather Case - Saddle Brown" and was clearly marked $24.99.

The employee said "Oh, well the SKUs don't match, so I would have to ask my manager if he would honor it, do you want me to?"... Yes, obviously I want you to be a respectable company and honor the marked price on your peg at your store. He radios the manager and says "I have a customer with an iPhone case that was hanging on the wrong peg for 50% off, will you honor the price?" . The manager says no, it isn't the same thing.. I can completely understand that, considering the employee didn't describe the situation at all to his manager. At this point, I wasn't going to push the agenda further. I was LITERALLY the only person in the store and the manager couldn't find the time to come and discuss things in person so I could show him what his employee so poorly explained. I have been a Best Buy Elite Plus member for at least 3, probably 4 years at this point and usually get top notch treatment. This isn't usually a Best Buy I go to and after this experience will not be a Best Buy I...

Management at this Store is horrible. Jillian, and i believe his name was chris I was refunded for a stove I picked up in their store. 2400.00 stove i was refunded for so i call the best buy number for a week trying to get ahold of someone other than a call center, finally was given a extension to reach store. So i explained how i had the item i purchased and i need to pay for it. lady was really nice. sent a link i paid for the stove. fast forward a week and a stove was tried to be delivered by best buy. I wasn't home. I was contacted by email from jillian Maynor today 11-3-23 and was told flat out in the email i need to pay for the stove. So i reply with the receipt where i paid 5 mins after the conversation i had with the other lady. I proceed to call the store and try and explain i had already paid for the item again ,and was flat out called a liar and told they would pursue legal action. I hung up. Let them pursue it as i have receipts and credit card statements where i have paid twice and refunded once for said stove. I have never in my life tried to correct a stores problem and been called a liar by 2 different managers. (so called as they have no experience dealing with people) Jillian Maynor was def one of them and i believe it was Chris was the other manager that called me a liar. Amazing later this evening somehow it was "delivered" or "picked up" I guess they found out I was telling the truth. I really wish corporate would see this. I have no desire to deal with the waynesville N.C....