Mattress Outlet & Furniture — Local services in Webster

Here is our story:

My fiancé and I were looking for bedroom set, and the ad for Mattress Outlet and furniture came across my Facebook Friday evening. The pictures they had of their furniture is stunning.

So I placed a call on speaker phone with my fiancé, talked about getting a bedroom set, then we finally decided on the bedroom set. We paid for bedroom set in full. The person I spoke to, told us “We are stop #6, and will be there Saturday or Sunday (the latest)”.

Here it is, now sunday with NO Furniture, hell NOT even a call that they were not going to make it. Instead it’s 2056, and person I am talking to is giving a bunch of excuses of why the did not make it. It would have not been a big deal, however; we sold our bedroom set. Now I have to run to Wal-mart to purchase an air mattress, then take off work so I can get the furniture. That not what really bothers me, it’s the fact my fiancé works over nights in a hospital in covid-19, so she sleeps during the day. Now we don’t know, what time they are showing up tomorrow, what don’t even know if they will show up.

We are to the point now if just wanting our money back, we don’t care about the excuses. This can been all avoided with a simple text or phone call. Instead, they basically took our money based on empty promises and a lot of excuses.

BUYER...

I went here a week ago not sure whether or not I was going to buy a couch that day. My husband and I had a set budget we wanted to stay within. I had been here a couple times to check out what they had and found one couch that I really liked but we didn't want to purchase just then. Tad was polite, kind and awesome every time I visited and so I kept coming back each time! He worked with us on our budget, was not pushy, gladly gave me a good visual of other couches they did not have in their store at the time, gave me time to speak to my husband over the phone and I bought the couch that day! We bought a sectional and Tad had to order our couch in as we needed it to face a different way. We received it a week later and the guys that delivered it were quick, efficient, polite and just generally awesome! I definitely recommend Mattress Outlet & Furniture and we will come back here for any other furniture needs we might have in the future. Thank you all so much again for your help and you have certainly earned...

Phenomenal customer service. Amazing deals on already competitive prices. Tad and Chloe made the experience of buying a house full of new mattresses a breeze. They were very knowledgeable about the products and were patient with my indecision. Tad went the extra mile to get me the best deal possible and Chloe was right there alongside him helping along the way. They were even understanding about me having to bring my two small children along. I felt like I was a very valued customer. I am glad I had the opportunity to support this business. I’d recommend them to anyone in the market for a...