LaVida Massage of South Charlotte — Local services in Weddington

The receptionist was nice. The therapist, Paula, was also nice. Maybe I am just accustomed to a very different experience, but for me this was the worst massage I have ever had. I specifically mentioned my lower back as a problem area- she didn’t even touch it. She spent a solid 10-15 minutes just rubbing my leg/calf. No massage, just rubbing it. She would stop for a several seconds then start again. This was a total waste of time as my legs were not even marked as areas to focus.

She spent a couple of minutes on one foot and less than a minute on the other when I asked for my feet to get more attention. She was using hot stones on my shoulders which I didn’t ask for- I don’t like the hot stones.

She recommended CBD for my soreness, which I paid for….this provided zero relief. Waste of money.

There was some sort of construction going on in the office behind the room where I was and the constant hammering and pounding was less than relaxing.

Paula is nice and I am sorry for the negative review but I spent over a hundred bucks for a massage and I basically got a rub down which is good if that’s what you want and expect and pay for. I really needed more. I am still super uncomfortable, my lower back and hips are killing me and I have flights tomorrow. I did not leave a tip- again I am sorry but I was not happy at all with the service.

Also, the facility itself didn’t feel warm or inviting or clean to me either. The people were really nice though.

I will stick with...

Highly disappointed in front desk/receptionist support, or lack thereof, I received. I am traveling from out of town and am a member at a LaVida in Seattle WA, where I live. I booked a time using the automatic scheduling text option and received a call from Emily who said to avoid gaps in their therapists schedule (I selected the 6:30-8 pm slot) that time slot was NOT available. The way in which that information was delivered like I was personally responsible for impeding their schedules was highly rude. We then finally settled on the 6:30 PM slot since I couldn’t make an earlier time nor do the following day and I confirmed if it would be 90 minutes and she then shared “I would have to see” based on the conversation with the therapist. Again, not accommodating. I then shared that I’m a member at a LaVida location and that I confirmed with my Seattle location that my credits would transfer prior to calling and she said that wasn’t the case. Understanding that there are policies at every location, but noticing her increasingly disgruntled attitude, I decided to NOT book at this location. LaVida in Ballantyne was much more accommodating and worked me in same day. Kindness and a service oriented attitude...

A couples massage that was anything but relaxing. First, they cancel our initial appt. the day of due to a sick employee. Fast forward a month or so, and we show up for our massage. After filling out our forms and selecting (overpriced) add-ons, we head back to the room. On the way, my therapist points out we were late to which I disagreed. She argued as it's now 5 minutes past the time she was supposed to start. I explained we arrived 10 minutes prior to the (second) scheduled appt. I wanted to walk out right there. I suffered through the massage, clearly interrupting her lunch hour or something... Once complete, I went to the vehicle so the wife could settle up with her gift cards, she sent me out as I would have said something, unpleasant. The final blow came when they would not accept a $25 bonus gift card because it was expired. Of course, it wasn't expired on the date our original appt was scheduled. (Gee, thanks for your incredible hospitality)

Though, I will never return, I will always share my opinion of this place. Garbage.

10/22 - Well, I'm not sure what "shortly" is but I've not heard anything back. This must be how they "resolve"...