BloNgo Tampa Blowdry Bar Salon & Suites — Local services in Wesley Chapel

I came here as a first time customer and I will definitely be going back here again because I came out so satisfied with their work!! I called to make an appointment and they were so kind and informational over the phone. They asked what kind of hair I have and what look I'm going for and assured me that they can do it, which they did! We talked about pricing and I really appreciated that they honored their Groupon prices at their salon, so I did not even have to buy the actual Groupon to get my discount. At the end of my checkout, there were no surprise fees since they already talked me through everything, so I paid the fee that I was already expecting.

When I went inside BloNgo for my appointment, I observed how nice and clean their building was. Everything seemed to sparkle and the lady at the front desk offered me a free beverage, so I gladly took a cup of coffee (it was made it a really cute tea cup). They made me fill out and sign some papers and a waiver basically saying that BloNgo cannot be held accountable for how your hair will turn out if you decide to go really light with your hair, such as going blonde or bleaching. Which makes sense and I believe that other salons should do this too since everyone's hair is different and can have various outcomes. I started right away at my appointment time, I did not wait long at all.

The employee that took care of me was Timothy and he was really amazing with my hair. I wanted a balayage and he spent three hours on my hair to do just that! He pays careful attention to details and handles your hair with care. He always asked me if I was comfortable and always informed me of what he was currently doing to my hair, which was interesting since I was also learning the process of how a balayage is done. My hairstyle also came with a hair trim, so not only is my hair colored lighter, but it also feels healthy at the same time. I have never gotten my hair done this way before and it's a really nice change, I really liked how he did everything and the end result was beautiful. I just want to thank him again for making my first time experience at BloNgo a wonderful one and because of him, I will be recommending this place to my friends and I will be sure to come back for any of my future hair...

Found this place on Groupon and was excited to give it a try. Bought the package for 3 blowouts and upon scheduling the 1st, was informed that they don't honor Groupons on the weekends. This was stated nowhere (still isn't) & I made sure to mention that. The lady told me to call & get my money back and she would honor the Groupon price. Cool. I said I would accept her offer, but would keep my Groupon, as scheduling stipulations should have been mentioned. I came in and got my hair done, and while the girl was nice, my hair was flat before I walked out the door. Looked no different than any other time I did it myself. Based on other reviews, I wanted to give them another try, with a different stylist, and I looked back at my expired Groupons to redeem the original purchase price. I saw that my Groupon had been marked as redeemed for the full promo price, even though I paid cash for my service. So, basically, they double-dipped. I called Groupon, explained what happened, provided emails confirming that I paid separately, and they re-opened my Groupon for its original price. I called to book an appointment, explained very clearly what had happened and the receptionist was wonderfully understanding. She apologized for the error, told me to come in and she'd happily take care of my Groupon, no problem. Nice! I go back, my new stylist was not personable, only spoke when spoken to, which made for a very long, boring appointment, and she rolled that round brush in the same spot on my scalp SO many times, I bout cried. When it came time to pay, it was like the conversation the girl and I had previously, never took place at all. She did not, in fact, understand how Groupons work and became very overwhelmed and frustrated and tried to just comp my service, which is ridiculous. They either REALLY don't understand Groupons, or are playing like they don't, so they can get over, cuz they are very quick to tell you to call and get your money back from Groupon. Either way, It turned out to be way more of a hassle than it was worth and I still ended up with flat hair....

If I could give them zero stars I would. I initially went there 3 years ago, different location. Color was okay and even though the style was paid for, the stylist left mr hair frizzy and half damp. No style. Whatever. I decided to give them another chance. Purchased a Groupon. Scheduled on line for Saturday. The request was still pending. So called and confirmed the appointment. 3 days later, I get a voicemail stating that they can't accept my Groupon on the weekend and if I chose to keep my appointment, they will match a Groupon price, even though I already paid for it. I explained it to the receptionist who didn't care and told me to reschedule even though I couldn't and needed my hair done for my birthday. I explained that their print on Groupon didn't mention that they don't accept vouchers on the weekend, it says that it's based on availability and nobody ever told me when I confirmed my appointment on line or when I called. She said that they have new employees that are not fully aware. My problem, right? So I told them that I'm going to write the review about what transpired and advise Groupon as well and I did. Then I get a threatening email from the salon management accusing me of being rude and threatening me that they are going to provide my info to platforms if I write a negative review. Well, they are trying to intimidate the wrong person. As you can see from other reviews, I'm by far not...