WonderGrounds Play Cafe — Local services in Wesley Chapel

Today was our third visit, but unfortunately, it might be the last one.

Before we left the play area, my toddler was seriously injured! We were in the back of the play area where my little one decided to play in one of the small miniature rooms that had a wooden toy kitchen. At some point, another little girl joined with her mother.

Within minutes, I heard my child crying very loudly. When I looked, the wooden kitchen had fallen on top of him. The other mother was holding it and had put it back against the wall. When I asked her what had happened, she told me that my son had opened the refrigerator door and the entire toy kitchen collapsed on him, with the small fridge door trapping and injuring his leg. Thankfully she was there to stop the worse.

I immediately carried my child to the front desk, he was crying loudly in pain and fear. I asked to speak with the manager so they could take action to properly secure the large toys in the small rooms to prevent accidents. Unfortunately, one of the young lady at the register showed no respect or compassion toward me or my child. She clearly just wanted to get rid of me as quickly as possible and didn’t even ask how my toddler was feeling or offer any help! Her attitude was absolutely unacceptable.

Thankfully, her colleague behind the counter, along with other staff, showed genuine concern and gave me the necessary attention. When I asked for ice, she quickly provided it. Before I left, I went back to thank the mother who had helped my toddler, and I noticed the staff member who had given me the ice nearby. I asked her to come with me to check the room, and she eventually joined me because she also wanted to see what had happened. I showed her which room it was and explained once again how the accident occurred.

I kindly request that urgent measures be taken to ensure the safety of children by securing the large toys and that staff be trained to respond with empathy and responsibility in...

I had seen the reviews saying this place was extremely busy, but I decided to give it the benefit of the doubt and took my 21-month-old to check it out. The moment we stepped inside, I was shocked at how crowded and loud it was. I thought about leaving, but my toddler was already excited to explore.

The facility looks fun and entertaining, but it is ridiculously BUSY—and this was on a Wednesday morning. In the ball pit, several parents were sitting inside, making it impossible for other little ones to join. If you plan to sit down for even a minute, forget it—about 95% of the chairs were covered with bags and purses, leaving no available seating.

What shocked me most was the LACK of supervision. Many children were completely unsupervised—with guardians standing far away, chatting with friends, or glued to their phones. As other reviews warn, “watch your child closely,” and they mean it.

While my toddler was playing, an older, unsupervised child suddenly hit her in the face with a wooden toy, leaving a visible mark on the left side of her face. When I asked the child where her guardian was, she didn’t respond—and then tried to hit my toddler again while I was holding her. I went to the staff member on duty and explained the situation, but she told me there was “nothing she could do” because she was only there to “watch the space.” What?! I asked her to find the guardian, and after asking around, we finally located the mother—who barely reacted and offered no real apology. That explained a lot about the child’s behavior.

At that point, I asked to speak with the manager. He listened, was very understanding, and said he would take action. I truly hope he follows through, because what happened is completely unacceptable—not just for my child, but for any child.

This place is extremely loud, overcrowded, and UNSAFE, with far too many unsupervised children. Even if you watch your child closely, you’re still risking your...

I’m going to mirror what a couple of other reviewers said. It’s a cute concept, but there are definitely things that need correcting. The biggest issue I had here is that there were older kids running around and no one was saying anything to them. As I watched them nearly pummel smaller kids either by running into them and/ or running them over with the pretend shopping carts, not one person asked them to stop. These kids were around age 7-10 or so. They even played and were throwing things at each other in the soft play area meant for infants, but again, no one asked them to stop. This isn’t a playground for older children. My two year old couldn’t even go into the play structure because the older kids were running and being rough. Truly it should max out at about age 7. I continued to watch and noticed that they were either friends or relatives of the owner— so special privileges were given creating a dangerous situation. Next is the sock situation for adults. I’m still confused. I had my own socks and was told upon entry that I had to wear socks or pay $3 and buy theirs. When I went into the play area there were adults barefoot, with shoes on, and in socks— so what is the actual policy on footwear? Is the sock thing a money grab? The other issue is like others have said, you can’t really sit and enjoy coffee if you go with smaller children because the playhouses can’t be seen from the seating area. And my last gripe is that every child pays. I came with my 2 year old and 2 month old and was told I either had to buy a drink or pay $15 for my 2 month old who never even touched the play floor....