Team Hodges Chrysler Dodge Ram Jeep — Local services in West Branch Township

I took my 2012 jeep wrangler unlimited to have front end work done. I had an extended warranty from the dealer where i purchased the vehicle so the work was covered and all i had to pay was a $100 dollar deductible. the repair required the wheel bearing assembly to be removed, in the process of removing the assembly a bolt broke in it and i was told that a new assembly would have to be put on. I was told that the bolt was rusty and that is why it broke. then i was told that i would have to pay for the new assembly, when i questioned why it would be my responsibility to pay for it i was told "this is Michigan, rust happens, its not your fault and its not our fault, rust happens". so i approved for them to do the repair, two days later i go to get the vehicle and try to argue my point that they broke the bolt and i should not have to pay for the new assembly and was told the same thing, "rust happens". so instead of me having a $100 dollar bill it was now almost $600 dollars. now i did not have the full amount so they said i could apply for a credit card to make full payment, i said i would not do that, then they said i could go the bank and get a 30 day loan, i declined that option also. when i asked about making a payment and them billing me monthly, they said they could do that but there would be a 19% service charge, i said i would not pay that for something that was not my fault so they waived the 19%.

sometime later i e-mailed a manager and told him about what happened and my displeasure with my experience. his reply was "that is the chance you take when you bring a older vehicle to get work done on it". at the time of the repair my vehicle was 5 years old with 64,000 miles on it. also the vehicle is equipped with a electronic rust inhibitor, now i dont know how well these devices really work, but there is no surface rust on it to this day. so next time i will take my chances...

If I could put zero stars I would. Had my truck taken here due to "water damage" as they diagnosed it. Got a call from them yelling at me about I "messed the truck up big time" they told me to call my insurance and make a claim which I did. Waited a few days for payment to be authorized. My insurance called and said they did not authorize payment however the dealership calls back and tells me my truck is done and the issues weren't as bad as they thought and it drives and runs "perfectly". Even though the insurance nor myself never authorized payment I still paid the $800+ charge because I needed my truck back because I have a full time job. I picked up the truck and it still was not fixed. Oh not to mention this a 2017 lease and they cancelled all my warranties. So this is why I had to pay out of pocket. The truck was not repaired what so ever. Still had the same issues as before. I called and explained, also let them know they never even put on my plastic engine cover either. They told me to bring the truck back and I would have to pay out of pocket again for any additional repairs. Lmao pay them TWICE for not even doing their job correctly the first time? Yeah right. I took my truck to a different dealership, they fully diagnosed every issue and stated team hodges failed to properly diagnose the truck. Wow what a great "certified gm dealer". My truck will never be returning to this dealership and they still have the plastic engine cover. Not a happy customer. There's also extensive damage because the truck was not repaired correctly the first time. WHAT A GREAT PLACE TO HAVE YOUR VEHICLE SERVICED. I think a non-certified mechanic could have done as much of a half assed...

After being denied a very questionable warranty claim for an AC condenser at my local dealer (Richardsons), I decided to give Hodges a try for another warranty issue I was having with my '22 Durango's tailgate rubbing the paint off at the bottom. It still had the bumper to bumper warranty but Joe in service said they wouldn't he honoring my claim as the caulking on the rear panel was "different". As a former service advisor/ASE master mechanic myself, that didn't make sense to me and I'm not sure he quite knew what he was talking about. He mentioned the panel had been repaired. I explained it wasn't in the carfax report and I demanded to speak with someone else. He sent me to Adam who suggested it had been repaired as well and that was why they wouldn't be helping me though he did offer to "touch it up" which would have just rubbed off again. I came home and ran a camera through the tailight hole and took pictures to verify his innacurate claim in the event I went further with legal action. When I later explained this to Adam shortly after starting a claim with Stellantis, he mentioned there is only a 6 month allowance for adjustments. Really? So initially the reason was an alleged repair that hadn't actually been done but in the end when I checked them on that they came up with yet another reason. Which is it? Very confusing but Stellantis encouraged me to try another dealer so I went back to Richardsons who sent me to the body shop they use. Problem was solved with no questions asked! Live and learn. Don't be afraid to get another opinion. Warranty work doesn't pay as well as customer pay so many dealers try to find a way around it. I know...