Kaplans Fine Jewelry — Local services in West Chester

Our family has been going to Kaplan's for three generations now. My grandmother, mother, brother and now I have relied on them for extraordinary quality, trust and incredible service. As soon as I knew that I wanted to propose to my girlfriend I knew where I was going to be going even though I currently live in Florida. I shopped around at other jewelers and online ahead of time to get some ideas and then made my appointment with Kaplan's. My appointment was with Jess and she was absolutely awesome. She is a very bubbly and happy person with great energy so she was an absolute pleasure to work with. We came up with the design idea for a bi-colored ring with white and rose gold. The design utilized some diamonds that had been in my family for a few generations and I opted to get the center diamond from them. The plan came to life but the execution is where the Kaplan magic happened. The two challenges that we faced were that I live out of town and that I had a semi-short window from when we designed the ring to when I was hoping to propose on the day of a sentimental concert. Jess's communication throughout the process was fantastic and Ivan went above and beyond to design, cast and set the ring in time for the concert. I don't know how he did it but he pulled it off. They had to ship the ring since I live in Florida and it arrived about five days before the concert. A little stressful but it arrived safe and sound and very well packed. The ring is absolutely stunning and it came out even more beautiful than I imagined. So much so that I'm actually watery eyed now just thinking about it. I cannot say enough good things about the team. I relied on them to help make my dream come true and they did not disappoint. Thank you for everything that you did! I appreciate you...

My fiancée and I went to Kaplans with a loose diamond that had been in my family and a notion and they turned it into a dream come true. I am thrilled with the results of their work, but that doesn’t matter as much. What really matters is how happy the end result made my fiancée and for that I will always be grateful. Working with them was a wonderful experience. Everybody who we interacted with, especially Ellie who was our guide to the custom engagement ring process, seemed genuinely excited about what we wanted to do and very attentive to what we were saying. There was no attempt to upsell us in anyway at anytime, just an informative and really enjoyable discussion of the options and possibilities. This truly was one of the most enjoyable commercial interactions I have ever had. And the work. The work they did for us is stunningly beautiful and functional. One of the things I really appreciate is that they tweaked the initial design to ensure that the diamond was more securely held in place. Fear of knocking the diamond loose was a concern that we had expressed to Ellie given that my fiancee has a very active work day as a public school counselor. They listened and did a wonderful job of addressing the concern. Kaplan’s is clearly a place where people love what they do and take an immense and justifiable amount of pride in their work. It is always a pleasure doing business with a place like that. This will not be the last purchase I make from them. Five very enthusiastic stars. If you are in the market for a ring and don’t at least consider Kaplans you are doing yourself...

I had the distinct pleasure of meeting Ivan and Lisa Kaplan and their entire team recently. There is just something to be said for family businesses. Like many, the idea of purchasing jewelry was always a bit intimidating. I really knew little about the intricacies and details that can go into making a fine piece of jewelry. The Kaplan's welcomed me into their store, and quickly put my mind at ease. Every person with whom I interacted made me feel that I was more than just a customer walking in off the street. Teresa, Heidi, Evan, and even the jewelers in the shop were eager to share their experience and expertise, not to mention their smiles. But what really impressed me was the custom jewelry that Ivan Kaplan designs. Ivan has a unique technical and artistic approach to jewelry design. I've spoken with a few of Kaplan's customer's since my experience, and all agree that Ivan and Lisa have a way of guiding clients to the perfect piece of Jewelry. I purchase a beautiful necklace and ring set for my wife. She fell in love with it immediately. And did I mention, they have warm cookies! If you have been to Kaplan's before then you know what I'm talking about, if you have not been to Kaplan's, you don't yet know what you're missing. Stop in and see them. No pressure, no sales, pitch, just a beautiful store with a wonderful staff, and the most amazing Jewelry collection in...