GoodVets West Loop — Local services in West Chicago Township

I have been to this clinic three times now, and unfortunately, my experience has gotten progressively worse with each visit.

My first appointment went relatively well—the vet and staff were friendly, though they were late to see me and took an unusually long time to check a spot on my dog behind closed doors. They apologized, and I appreciated that, so I didn’t think too much of it.

However, things changed during my second visit. I waited 40 minutes in the exam room before a different vet (not the one I saw the first time) came in and vaguely apologized for being late. While I understand delays happen—especially since I also work in healthcare—the lack of communication was frustrating. More concerning were the vet’s comments during the exam—things like "oh wow, this looks awful," which I found unprofessional and unnecessarily alarming.

Even more disappointing, I was given an almost $200 antibiotic prescription without being informed of the cost beforehand. The vet also began performing a full exam on my puppy, even though I had clearly stated (both when booking and at check-in) that this was a follow-up for a specific issue. Unfortunately, the antibiotic didn’t help, and I had to schedule a third appointment hoping for a more thorough diagnosis or next steps.

On my third visit, I got stuck in heavy traffic just half a mile away and tried calling the clinic to let them know I’d be a few minutes late—no one picked up. When I finally arrived, the clinic was quiet with no other patients visible. I was told I was past their grace period and had to reschedule. While I normally understand and respect scheduling policies, this felt especially frustrating given that I had previously waited 30–40 minutes for the vet myself, without complaint.

What made the situation worse was the attitude of the front desk staff—they came across as unempathetic and somewhat dismissive, showing little willingness to listen or acknowledge the inconsistency. After I explained the situation and mentioned my previous long waits, they reluctantly asked the doctor, who was visibly in the back and not with a patient, but the response was still a no.

I really tried to be understanding throughout all of this, but after three visits, inconsistent experiences, a lack of communication, and a general feeling of being dismissed, I’ve decided not to return. I hope others have a better experience, but unfortunately, this clinic has...

In the past, I've had great experiences with previous vets and support staff at GoodVets West Loop. However, recently, I was given the runaround while trying to get a specialty prescription called in and filled for my senior rescue dog. I had a TeleVet visit with Dr. Beauchamp to get special eye drops for my dog. I told her that I normally get it from an ophtho vet but they couldn't refill it until the first available appt in 2 months, and that they asked that I get it from my general vet in the meantime. I also told her that I've had to get it compounded specially multiple times because regular pharmacies usually don't have this medication. Because she thought my Walgreens might have it, I specifically asked her to check that they had it there and to let me know when it was called in. I did not hear from her again that day. In fact, I had to call GoodVets and two different pharmacies numerous times over the next couple days to try to track down this prescription. I called Walgreens and Braun Pharmacy myself multiple times looking for this prescription only to find out directly from the pharmacies (and not from GoodVets) that they not only have nothing under my dog's or my name, but they also don't even make EDTA eye drops. I ended up being the one doing all the legwork for Dr. Beauchamp and GoodVets after paying $60 for a 6-minute TeleVet phone call. When I pointed this out, Dr. Beauchamp told me "You're a human doctor right? So you know what it's like- you call and leave a voicemail for the pharmacy and then they call you later if there's a problem." This, in a nutshell, is why I will not be going back to this vet. As a "human doctor", I know that caring for patients isn't a 9-to-5 job that can be phoned in; it sometimes takes an extra step or time (i.e. talking directly to a pharmacy tech to make sure they have/make the special medication) to provide the proper care. After this last interaction with Dr. Beauchamp, I have come to the realization that she may not take those extra steps for my dog, who is at the end of her life and needs someone who will advocate for...

I highly highly do NOT recommend going here. At least not with Miranda Taylor. I have only been to Good Vets for a few visits, but two of them were with her. The first visit I had taken my dog in because he got out of his kennel and needed to be checked out for an unknown source of bleeding, she took less than 30 seconds for a physical exam and said he needed his canines removed for fractures. I got a second opinion, as I didn’t want to rush to have my dogs teeth removed, and they said it was premature to have his teeth pulled and the fractures were minor and would be okay since he was able to eat without pain. Our second visit was today for anxiety. Before she even talked to me about his anxiety she made a comment about how I chose to allow my two year old to keep his canines. Not the purpose of the visit and I was not under the impression that it was a vets job to pass judgement on owners wanting second opinions to provide the best care for their dogs. After discussing anxiety, she had her technician come back in the room and tell me that rather than bringing my dog back home to Colorado with me when I go back to see family and do rotations for medical school, I needed to decide to either leave him behind in Chicago without me or give him up to my parents. This is so extremely inappropriate… to be passing judgements without figuring out the owner’s situation. And to have your technician have this conversation nonetheless? Very unprofessional. As a future physician, I know that you wouldn’t want the physician’s medical assistant to be telling you how to make lifestyle changes, you are there to discuss with the doctor. This vet makes snap decisions for animals that gravely impact their lives, and their owner’s lives, without full consideration of the bigger picture. Even a simple google check can tell you by many sources that a fractured tooth does not always need to be pulled. The clinical judgement is lacking, alongside...