Mr Greek Gyros - Halsted St — Restaurant in West Chicago Township

I am a chauffeur (Taxi limo uber) been so for 15 years and have eaten at very many fast food spots all over this city. I get ppl in my cab everyday especially tourists and they are always asking me to recommend a gud inexpensive place to eat and when I'm downtown town I used to recommend this place to alot of my customers. NOT ANYMORE! This will show that racism is very much so alive and well in this city. I just came back from Denver Co yesterday and i met a few guys from a few other cities that were looking for a quick bite not far from Union Station. So i of course recommended Mr.Greek. Long story short we go in and I explain to the Hispanic male behind the counter that I'm a cab driver just coming back into town and that these 2 gentleman were with me on the Amtrak train asking about good food and i brought them there. I didn't order because i was slated to have dinner a little later but they did. I suddenly had to use the rest room (pee only)and asked could i use the facilities. I was told NO ABSOLUTELY NOT ITS FOR PAYING CUSTOMERS ONLY! I said so nothing matters about the fact i just brought you out of town business or the fact that I'm an ambassador of this city and that i recommend this place to all my customers, he says "NO and please leave the store." I say "see this is why I'm moving out of this city because ppl here are very racist and rude. I did not once have that happen to me in Denver...even in the "HOOD" out there. I just don't like ppl like that and he proceeds to say " I don't like you either." I just said how dare you and took the other guy who was white and left the store. All the customers looked at him when he said it and shook their heads. I'm standing here with a suitcase and another bag but because I'm dressed a little hood but wearing a big $500 chain a limited edition pair of $200 Air Jordans a pair of basketball shorts and a Bulls Noah Jersey on i guess he thought i was some scammer or crack head or something😂😂😂😡😡😡. So i will tell you all this. Stay the hell out of that place especially with your kids because you don't want to teach them that this is how ppl are in Chicago or that treating ppl like animals but wanting their business and patronage is right because its not! I will never set foot in any restaurant that wants my money but doesn't allow me to use the restroom like a human being. I would be stupid if i went there or sent anyone else there....

Horrible customer service. From the cashier to the management. Asked for water & was informed they didn't have a water option on their pop machine, but they have bottled water for $2. Contntinued to place my order & stepped to the side. Another customer who was already seated inside came back up to the counter immediately after me and asked the same "for a cup of water." To which the cashier replies, they don't have a water option, but they have bottled water. The customer started to walk away & was immediately called back and given a bottle of water without money being exchanged. I see all of this occur as I'm still standing at the counter waiting for my food to be prepared. I go back and ask if the water is free or if it is $2. They reply its $2. I informed him I saw you give the lady that came after me a free bottle of water after I just asked you for the same thing. He acted dumbfounded as if there was no way I could've seen the interaction and as though he was trying to come up with a lie to tell me. He replied, "Yes, I decided it was on me. So I gave her a free bottle of water." Ran into someone who said they were management on the way out informed them of what happened and they were as careless as the cashier. Replied maybe it was his girlfriend. (Which she clearly wasn't, not only was she there with a man, but there was no familiarity between the customer &the cashier during her asking for a cup of water). Needless to say, that shouldn't be managements reply to a situation like this. Don't waste your money here. You can definitely find a restaurant with better quality...

We stopped in during the late hours (around 1:00 am) after an event. The person taking our order was extremely rude and abrupt. He had zero customer service skills and no desire to work with us. Due to gluten allergies and a no meat diet we had a simple request of grilled mushrooms and onions for one of the orders. Essentially their philly chicken sandwich no bread/no meat. He said he had to charge us $10 for it since its not on the menu. We ordered this many times before (during the day time) and informed him that it was done at the cost of a side item (roughly $2-3) and that we were willing to pay for the cost of two side items. This person said "well then you don't have to order it "he then pulled out a menu and said its not on my menu, show me where its at on my menu". I mentioned that we were aware of that but its unreasonable to charge for a full sandwich when its only a few grilled vegetables especially when we've been accommodated before. Seeing that he had an horrible attitude and that it was late, we left. We will not return as long as he is there. Food service workers need to know that food sensitivities and preferences are a real thing and being un-accommodating is bad...