Hyatt House Chicago / West Loop-Fulton Market — Hotel in West Chicago Township

Before booking a reservation, I called to see if there was onsite parking. I was reassured by Rachel that there was indeed on-site parking. We chose this specific hotel because it was close to the United Center and because of the parking. When we arrived at the hotel, there was no entrance for our vehicle to circle in to check in and unload, no place to park on the street, and no way to enter the parking ramp. We ended up having to drive around the block several times while waiting for the hotel to answer the phone. When we connected with Rachel to inquire about parking, she said to park in a ramp a couple BLOCKS down from the hotel. I asked about the “on-site parking,” and she said that there are only 20 parking spots available and that they were all full. 20 parking spaces for a 14 floor hotel!!!! Who on earth decided to only provide 20 parking spaces for a hotel in downtown Chicago?? So… we drove to the recommended parking ramp and there were maybe 15 spots in total!!!! And it was an act of God to park a mini-van in there. And it was super fun to lug our suitcases a couple of blocks to the hotel (note the sarcasm.) It didn’t get much better because when we checked in at 4:22pm, our room wasn’t ready. I said, “Isn’t check in time 3pm?” The receptionist said “Yes it is.” and that it would be ready in 30 minutes. He then graciously offered us another room that was clean. We stopped by the 24/7 market pantry to pick up some snacks and water only to find that it was nearly bare… no water bottles available, until the same receptionist went in the back and got us 2 warm bottles. And as far as snacks, there were only chips and candy. No variety and certainly nothing healthy. And what made the 24/7 pantry even more sad, were 2 lonely packages of Advil on the shelf. Other than orientation to the bar, there was no explanation of breakfast times, where the pool/fitness center was, check out time, or even how to work the elevator!! And then the kicker… we asked the bartender Armani to take a picture of the two of us as we were dressed up to attend the Harry Styles concert (a dream for both myself and my 14 year old daughter). Armani was very upset that Styles cancelled the first night of the tour and that he did it “to become more famous.” He used strong, foul language to describe the situation with the cancelled concert and it made us very uncomfortable. In all my years of travel, I have never had a staff member swear in front of me. We were obviously fans of Harry Styles, and the fact that Armani was being very derogatory towards Styles turned us off completely from ever staying at or recommending a Hyatt House ANYWHERE. We can overlook the overpriced room, lack of amenities, menial breakfast (seriously, packaged oatmeal? and scrambled eggs that looked like they had already been chewed???), and housekeeping that knocked on our door to clean when our “do not disturb” sign was clearly on our door. However, the blatant disrespect and obscenities from Armani is unacceptable. He is more focused on his personal modeling career than providing outstanding service. Do better. Take a lesson from Harry: TREAT PEOPLE...

I recently had the unfortunate experience of staying at the Hyatt House West Loop Chicago, and I must say it was far from the pleasant experience I expected from a Hyatt property. From start to finish, my stay left much to be desired.

1. Lack of Consistency and Communication: The experience with front desk staff was incredibly inconsistent and frustrating. While I appreciate the provision of water bottles at check-in, there was a clear lack of communication between shifts. My room was ready upon check-in, and I received my water bottles. However, my parents were staying in a different room that was not yet ready. The front desk staff informed them that they could have their waters when their room was ready. Later that day, when their room was indeed ready, they proceeded to finish the check-in process and politely asked for their water bottles. The new front desk staff, in an accusatory manner, said, "Didn't you already receive them?" This inconsistency in service and communication from shift to shift was both puzzling and frustrating.

2. Parking Nightmares: The hotel's parking situation was a major disappointment and not adequately disclosed on their website. It turns out they have only 20 parking spots available, which are on a first-come, first-served basis. The front desk staff falsely claimed the parking lot was full, which led to unnecessary confusion. They also failed to provide important information about how the parking garage works, such as the need for a QR code to exit. This lack of transparency and communication regarding parking added unnecessary stress to my stay. Furthermore, employees often parked in the garage, occasionally taking up spaces meant for guests or parking in areas not designated as parking spots, making it almost impossible to maneuver in an already tight garage.

3. Unresponsive and Rude Staff: The customer service at this hotel was subpar at best. Most of the staff I encountered were not friendly and generally rude. It felt like they were doing guests a favor by being there. They displayed a lack of empathy and willingness to assist, which further marred my overall experience.

4. Disappointing Breakfast: The included breakfast was a letdown. They rarely refilled the food, and many guests, including myself, had to ask if they were going to bring out more since there was nothing left. The breakfast area was not kept neat or tidy, which was unsightly and unappetizing.

5. Overpriced: To top it all off, the prices at Hyatt House West Loop Chicago do not align with the quality of service and amenities offered. I expected more value for the money spent.

In summary, my stay at the Hyatt House West Loop Chicago was nothing short of disappointing. I had higher expectations from a reputable chain like Hyatt, but unfortunately, this property fell short in multiple aspects, including customer service, breakfast, parking, and overall value. I hope this review serves as constructive feedback for the hotel management to improve their guest experience across the board. Until then, I cannot recommend this...

Hotel look - 5 stars Housekeeping - 1 star Breakfast - 4 stars To be mindful of the hotel's overall rating I gave it a 4. We stayed here the last few days of the New Year and were told that the hotel opened up in June. With that, the hotel looks very pretty and the room we had was suspicious and modern. Lots of space in the restroom and the sink was outside of the toilet and shower area which is great! However, housekeeping was not very kind. We explicitly put in our booking that we were five and they never left us enough towels. This happens to us many times at various hotels, but we just ask for an extra one and there is usually no issue. Here when we asked for towels they wouldn't just hand it to us, but rather they had housekeeping bring it to us. The first and last nights a gentlemen came shortly after we asked for another towel and he was kind. However, 2 other nights we had to contact the front desk twice (within 30 minute increments) before actually receiving our towels. Also, one night the housekeeping lady came and my father informed her that the floor was sticky. Rather than checking it out or fixing it, she said it was our shoes and left. I was wearing flip flops that didn't go outside since it was freezing and the floor still felt sticky. Also, I assume after we asked various nights for our extra towel for our fifth guest they got annoyed with us and the housekeeping person wouldn't even fix up the room like before. Examples: the towels were just stacked up on top of each other and not fixed as when we first arrived, sometimes 3 towels were left other times 4 (but never 5 as we needed), 2 days they did not even replace our shampoo, lotion, conditioner, toilet paper and soap bar so we had to ask for more soap bars and toilet paper, another time they didn't leave us the floor rug for after the shower, they also didn't change our linen on the 3rd day as they said they would and when we placed the card on the bed the next day like they said to do if we wanted it replaced it wasn't replaced then either. In short, it was a nice hotel and they had a great omelet bar at breakfast with kind staff in the kitchen, but they lacked heavily in their housekeeping department. We were disappointed in that since we were not asking for much besides daily/needed necessities (like towels and soap bars). Here are a few pics of housekeeping's lack of care in the second half...