Nina Chicago — Local services in West Chicago Township

What a terrible experience, I walked in with a sweater that had a hole in it. I just wanted to get some matching yarn and some assistance in selecting the correct tool (was going to mend it myself). When I walked in there was a group of people at the check out, and this attractive red head smiled at me. I assumed she was with the group up front, and thought she was just surprised to see a man in a yarn store and was being a tad flirtatious. Then the group left, and she was still there, after me standing there for a while she finally said "hi". I said hello back, and the she started to walk away, when I asked her if she worked there. She did work there, apparently I was supposed to guess that, I proceeded to take my sweater out of the bag that I brought it in with and show her the hole. before I could even get out what I was looking to do the woman behind the counter, I think Nina, said "we don't do that here, you will have to go to a tailor, or take it back to where you bought it". Ok, so I yarn store doesn't sell yarn, oh, that's right, you don't even know what I came in for yet, because you didn't even let me finish. I explained I was planning on doing it myself, if they could help me pick out yarn and the tools needed. They acted as if they just wanted me to leave, the sales person, kept on picking up yarn that was nowhere near the color and saying things like "this is going to be real expensive". Then she walked away saying "sorry, that's my friend I haven't seen in a long time", I had had enough and just told them thanks, and left. At first I thought their rudeness was because they where not accustomed to seeing a man in the store, but after reading reviews on several different sites I see it is normal there. Went to Joanne fabric on Elston, found the yarn I was looking for, and a woman there is going to mend it for me. I will never go back for any reason, and I will warn my aunt and sisters who knit...

The owner is one of the kindest and most thoughtful people you’ll ever meet. She genuinely cares about her students and always goes above and beyond to make sure everyone feels welcome and supported. When my friend came to class feeling unwell and was coughing, she handled the situation with such patience and compassion—it really showed her character.

Her classes and supplies are also very affordable, and she always puts customers first. I was so touched when she refunded my shipping after learning I’d be coming in for a class in person!

All the teachers are fantastic, and every class I’ve taken has been fun and informative. The Sashiko class is especially popular, but the embroidery and crochet classes are wonderful too. If you’re thinking about taking a class here, don’t hesitate—you’ll have a...

I have never felt welcome in that store! You always get the look down as if to sense if you have enough money to even be in there! I get it I look young but even if I was as young as I look I’m not there to steal your yarn, I’m here with a budget to buy yarn! Now that I have established the bad vibe/customer service, let’s add a layer to this! So Chicago has this yarn crawl every year and the participating LYS offer free patterns to the crawlers! It’s always fun! Well this year the patterns offered by Nina are a ripped off by another Chicago designers and instead of having an open discussion about it they have decided to delete and block everyone who is speaking up about it! Conclusion bad practice all around! So if you want delicious yarn look around for...