GameStop — Local services in West Columbia

This is a great place to do business. Overall it's not the biggest GameStop, but the employees make it my first choice. I had some issues with an online order and after a very unhelpful conversation with the national customer support hotline I headed into this location hoping to work it out. The employee who helped me got on the phone right away and started jumping through the hoops to get it worked out for me. What stood out to me was the way that the rest of the customers were dealt with though. The employees were knowledgeable in answering questions, referring to one another if there was a detail they didn't know. They were honest about pricing options, giving several people other buying options to save them money. Finally, through it all they were upbeat and polite with everyone. I will definitely be heading back to this location for all my future...

I have been going here for 17 years. Today was the worst experience I had with this place. This certain person was rude, announcing my business so everyone in the building could hear and ignoring my comments when I suggested the game being returned could be easily cleaned with a rag quickly no biggie but he said no and told me come tomorrow. So ur telling me that y’all don’t have one rag in the entire building? Ight it’s fine, I’ll take my business somewhere else. This place has lost a loyal customer because I’m never coming here ever again. And if y’all wanna know who it was: a white male, with a messy beard and really high...

This is the only Gamestop I go to. Not because the others are bad but because everyone here is always helpful and provide great customer service. I enjoy going in and just chatting with everyone. I had left a controller sitting on their counter that they didn't take on trade ins. When I left I forgot to take it with me. They called me after I left to let me know in left it and they were holding it for me. About a week later, I went back to get it but Kyle couldn't find it. No big deal, but Kyle replaced it with a controller from their inventory. Just one of the many good experiences...