KAY Jewelers — Local services in West Des Moines

Ruined my daily wear watch last night, decided today to replace it with a Bulova. Looked up who sells them in the area and this Kay at Valley west mall popped up. I called to see if they were even open due to the nature of the mall and Meredith answered my call. She confirmed that they are right in the main doors there on the west entrance. She also confirmed that what I was looking for was in stalk and when I came in she was so great to work with. Meredith invited Cody over to look at watches with us as well and he was awesome. I tried the watch on and didn’t like it. Both were very patient in showing me other watches and pointing out differences between brands and movements! Great...

My husband bought my ring from Kay almost 16 years ago. It is a stunning ring, but I have had countless issues with it. It's been sent in to be fixed, have diamonds replaced, it returns from being "fixed" with indents on it, etc more times than I could even say. Every store employee I've encountered over the years for my 6 mo inspections and cleanings has always been helpful and kind and knowledgeable. I really do think it's an issue with wherever they send the rings off to be fixed. I wouldn't trade my wedding ring for any other, but it has caused me headaches and stress in the...

Went in for a routine cleaning and inspection only to find out the bridal set I purchased was only half insured. This wedding set has been repaired before and no mention of only half insured. I feel like this is the company's way of getting out of repairing my ring, of course I can buy additional insurance. Heather the manager was very rude and argumentative about the whole process. Will not return and will never purchase for Kay's again after being a long standing repeat 20 + year customer. This is why you will be the next one out of business....