Hartford HealthCare-GoHealth Urgent Care — Local services in West Hartford

This location has staff that do not value PATIENT DIGNITY, EMPATHY, and RESPECT FOR DIFFERENCES. One of the most disgusting experiences I have ever had in healthcare in my life. The women who were on staff for this shift obviously have an abusive, hostile, workplace environment that they condone and promote. This impacts how they speak and interact with patients.

I came in for a standard flu shot 10/26/2023 at 5:15PM, I was not greeted clearly by the front desk staff. I wasn't even aware they were talking to me, as they had not projected their voices in a friendly or attentive manner. A patient actually had to inform me that they were looking to speak to me at the front desk, even though I was standing up in the lobby.

After filling out my health information, I was provided with a flu shot document that asked if I was provided information about the benefits and potential consequences of the vaccine, I made a note on my form that I was not provided the necessary consent information about the potential outcomes of the vaccine.

When I went to the back office to receive my vaccine, the PA who did my blood work did not tell me what my blood pressure was. Whatever, she told me the nurse would see me shortly.

In comes nurse "RISSA" (short, old, brunette, wrinkly face, caucasian female) -- I am sure that is not her professional name, but the team lead whose initials are J.M (hispanic, heavy set female with glasses) would not provide this nurses full name.

I have a needle aversion. I am usually on my phone during my standard shots and blood draws and never ONCE has any service provider made a comment about it. It's 2023. You cannot assume anything about anyone, or what they are going through.

The nurse, Rissa says "I am a bit neurotic, so I would like to know what job you're getting the flu shot for."

I shared the job with her. Then she proceeds to ask when the last time I got a flu shot was. I estimated around the time I last had a flu shot.

Then she says in a snarky, condescending, vile tone "You're an adult, you need to get off your phone."

How disrespectful. You cannot tell someone based on their age, that their phone usage is inappropriate, you have no idea what people are going through -- especially as it relates to potentially having neurodivergent differences such as ADHD/Autism -- which does not have an age limit. People cope with their fears and phobias differently, and for her to be so wicked, condescending, unprofessional, ABLEIST, and nasty, speaks a lot to her lack of patient care, emotional intelligence, and range of compassion. "RISSA" is an unsafe provider, she is emotionally as dense as a brick and is not to be trusted providing care.

I immediately expressed that I did not want her to administer my flu shot or touch me. I refuse to be berated and experience unwarranted condescension from a healthcare provider. I requested a new nurse and a supervisor, and the TEAM LEAD, J.M., refused to let me speak to a supervisor.

I vented my frustrations and discomfort to the team lead J.M., I was nearly reduced to tears in frustration, because how disrespectful is it to use someones demographic information such as their age as a means of "correcting" them in a healthcare setting.

I told J.M "I understand a confidentiality policy, or if you need phones put away for PI purposes. However, it would have been more professional for her to say: "Do you mind putting your phone away for the procedure." Or anything else, that had nothing to do with my demographic information.

Just because you're an adult, doesn't mean you do not have an invisible neurodivergent difference, phobia, or pressing issue going on in your life that is conflicting with your attention.

To make matters worse, J.M. was dismissive and refused to provide Rissa's full name and told me that she could either get another nurse to administer it or I can leave and go to CVS. She said "I am trying to be solution based" completely dismissing how violated I felt by "RISSA'S" attack on my ability/attention/character.

I will never return to...

I had a really unfortunate visit a few months back. I will say the PA I saw was very kind, as was the front desk, but the overall experience was just frustrating.

I went in because I was pretty confident I had a sinus infection. I get them at times and am pretty familiar with my symptoms. At that time I also had a bump show up in my armpit that was painful.

When I went in the PA listened to me and was very nice, but then began to google symptoms. She would compare things that were found with my symptoms and ask me about them. Honestly, I didn’t fully mind this, though I was a bit thrown off. She thought maybe swollen lymph node. She then stepped out to talk to the doctor who was visible from where I was sitting.

He seemed annoyed. She came in and told me I would need to get a breast cancer screening and that she’d give me the referral. She also was told by him to do a breast exam in the moment. She did (was perfectly kind about it) but at one point asked me to feel something and asked if I thought it was a lump. I didn’t know, I was just there for a sinus infection.

After she gave me the referral for a mammogram and I asked if I could have antibiotics for my sinus infection. She went to speak to the doctor again. He again seemed annoyed.

When she came back she said I couldn’t be given antibiotics because they don’t know where the infection is and should go to my primary care doctor, I had explained I had just moved to CT from Denver and didn’t have a doctor and nobody could see me for three weeks. I brought that up again and she just apologized.

I left super confused and feeling frustrated that nothing I went for was resolved. After calling a few times I got on a wait list and saw a doctor 2 days later. When I went in I explained my experience and he laughed a bit and checked my armpit. Said this is just a small cyst, probably from shaving. Gave me antibiotics for the sinus infection and said it should also treat the cyst. Also reassured me I didn’t need to rush for mammogram.

After seeing that doctor I felt a lot worse about my time at urgent care and how horrible and inconsiderate that doctor was. It makes me mad for the PA that helped me too because I feel he put her in a bad position as well while she was...

Rude employees should not be working in healthcare. Front desk person was obnoxiously rude and disrespectful. Hopefully her miserable life gets better soon and she will treat people better. I understand that we are all under a lot of pressure but who said that gives you the right to treat people like garbage. I felt sick since about December 23d and wanted to get tested today. I have been sleeping for about 2 hours, because of my heart palpitations and high blood pressure. My dad and I were in line since 8:30 and they open at 9 so we made 2 appts and were waiting in the car. @ 9:45 I went to check and the person was rude and said that they get to me whenever they get to me. She said that there was a mishap and we need to wait for a while. When I asked to clarify she told me not to worry about it. I waited till about 10:15 and went to ask again. She snapped at me and said that it is what it is and she cannot help me. She then asked for my name and took me off the list. I said that it is my right to be tested and they cannot take me off the list. Nevertheless, she took me off the list and called the police. I spoke to the police and we determined that there were no issues. Anyways, the facility is not that bad but employees like that should not work with people. Shame on them! this is ridiculous and pathetic ! Why do people like that work in your business ? Person clearly cannot handle stress and therefore should not be working with customers ! Lastly, people like her should not be responsible for someone’s life! Why did you became a doctor, a nurse or whatever you are ?? This is...