Cole Haan Outlet — Local services in West Palm Beach

Being a long time Cole Haan client who has over 15 pairs of Cole Haans currently in my collection and having bought well over 30 pairs in my life, I am very disappointed to write this review. I have a defective pair of Cole Haans lightly used and the bottom split. For nearly 3 months I have been doing everything the store and the customer service company number has asked and they keep losing the information, or pointing me to a new direction. I would love to have a very simple replacement pair, but they can't do that. They keep asking for repeat info.

The client service is equivalent to Comcast/Xfinity or calling a company that does not speak English. This has been such a terrible experience that I will no longer by a pair of Cole Haan's again.

Lazy, uninterested, unaccountable, and clueless. Very sad the people I have communicated with represent...

I’ve been a loyal Cole Haan customer, but my recent experience at this store was frustrating. The older lady who assisted me and another associate (a young Black woman) were very kind and helpful. However, at checkout, another employee—whose name I don’t know—abruptly refused to honor a previously approved website price match, despite it already being confirmed. Her attitude was dismissive and unprofessional, making the situation unnecessarily uncomfortable. In the end, they honored the price, but management should address this behavior as it affects...

I lost the receipt & deleted the email and can’t find either 😫 but her name was something like Heimyha. (I may have spelled it wrong I am sorry in advance). It was the best customer care I’ve ever had in that store. She helped find sizes and helped me to the register as well it was the best customer service I had in any store that day and I went to a bunch. It was 5/5/2023 yesterday around 12:45 pm. She was super friendly and kind. I was very grateful for the assistance it made shopping easy...