Jared Vault — Local services in West Palm Beach

On 3/1/25 we dropped off both of our necklaces to get cleaned. I wanted to extend my necklace by 2” as I felt it was a little too short. We also wanted to purchase the matching bracelets as well. The manager Michelle checked at the store and online but couldn’t find them. So, we decided to purchase an additional necklace to cut and make 2 matching bracelets. She found the necklace online and ordered it. She told us that it would be no problem to have the jeweler cut it down into 2 matching 8” bracelets. I received another email on 4/8 that everything was ready. We went to the store on 4/9 to pick up everything and to my surprise only one bracelet was made not 2 as we had ordered. Not to mention, it was 10” in length instead of the 8” we requested. No one checked the order to make sure it was correct before we arrived. Shouldn’t it be standard practice to check the order before the customer picks it up to ensure it is done correctly? Michelle was very nonchalant about the mistake and just blamed the jeweler and said he didn’t do as she requested. She handed us over to another associate to fix the error instead of taking care of it herself. Benjamin was very courteous and helpful; this is not his fault, and he is trying his best to help us fix her mistake and we appreciate him for that. However, they told us they would call the jeweler right away and have the error fixed and expediated and that they would call me back once they spoke to him. That was at around 11:45 am on 4/9. Needless to say, no one ever called us back. We finally received a call on 4/21 that the bracelets were finally in. Angelique left a message this time stating that the bracelets were done but that one of them was 8.5” and the other was 8”. Not sure how this could have possibly been done incorrectly again and how Michelle didn’t call us or the jeweler again. The staff informed me that they called her and told her about the issue and all she responded to them with was, “just tell him that we can send it back to the jeweler again if he wants to” I just don’t understand how the “Manager” of a location like this can be so nonchalant and not care about her customers that are spending their hard-earned money here. We will not be purchasing anything else from Jared if this is the level of customer service we are going to get. We don’t even want to go back to this location at all! Now we have to go out of our way to find another location to service our various pieces that we purchased with their lifetime guarantee. I just can’t trust this location with my pieces anymore. Not sure how to even fix the bracelet that was done incorrectly again, it's just way too big. This is very unfortunate, and from what I understand, this is happening to other clients at this location as well and nothing is being done. Do not go...

Ok, so my experience with this store is quite lengthy. My first experience was due to Kay's not having what I needed. My first encounter was with a veryyyy high spirited young lady named Bella! Bella Bella Bella! She was by far the best jewelry consultant on this side of the Mason Dixie Line 🤣🤣🤣. Due to her and her professionalism, knowledge and ambition to please the/her customer, I have purchased numerous items as well as upgraded/dressed up my wedding ring during one of the diamond shows. And to be honest ALL because of Bella. I was at the mall recently and went into the store to inquire about a chain repair. After conversing with Tyra regarding my options to resolve the issue, she stated she couldn't find the warranty information in the system, which was very odd because the Jared store in Palm Beach Gardens pulled it up immediately. She proceeded to say, THAT'S WHY BELLA GOT FIRED, because of things like that! I had a long conversation with her regarding respect and unprofessionalism from that side of the counter and what it looks like from the customer's perspective. Some how she miraculously found the warranty in the system. I'm not sure what her angle was but I hope and pray that she didn't TARNISH Bella's name after that day. Well needless to say I will NEVER shop there again. I'm reallyyyy big on customer service and Tyra ruined it for me at this store! I'm not sure what happened to Bella and frankly it's none of my business, nor do I care because she was ALWAYS phenomenal and extremely professional and ALWAYS displayed fanatical customer service. AND FURTHER MOST OF THE POSITIVE COMMENTS/REVIEWS...

I never thought I would write a bad review for a company, because I am a business owner and I know how bad it is to have negative reviews because of an employee who doesn't want to work or is having a bad day.

Today, 03/16/2025, I went into the Jared Vault store around 2:40 pm with my wife, and I was ready to buy a Rolex. There were 3 attendants there, 2 women who were helping other people and a bald black guy in front, but he was so rude to me, maybe because I am from another country, or because he simply thought I wouldn't have enough money to buy it, he didn't care about helping me and treated me like trash. I don't know how a company can treat a person this way. EVERYONE WHO COMES INTO MY STORE IS TREATED THE SAME WAY. I hope he can be held accountable for the poor service given to someone who just wanted to buy a Rolex. I WILL NEVER GO BACK TO THIS STORE AGAIN. I HOPE YOU ARE NOT TREATED DIFFERENTLY AS I WAS, BECAUSE I AM FROM ANOTHER COUNTRY.

I pay my taxes, I have my employees, I do everything the right way and I expect to be respected like anyone else. You can check the camera to see if this...