Palm Beach Mitsubishi — Local services in West Palm Beach

DO NOT BUY FROM THIS DEALER I bought a used 2020 BMW M2 Competition from this dealership, which seems to operate as both Taverna Collection and Palm Beach Mitsubishi, and had a frustrating experience with them after sending funds and was following up with them daily to finalize the paperwork and make sure everything was signed. It took them 3 weeks to get the vehicle delivered to me. The vehicle itself requires thousands of dollars in parts and labor to make it safe to drive, I should have done a pre purchase inspection and that is on me. I have been trying to work with them to resolve the issues or return the car with no visible effort from them, details below.

3/30 - I agreed to terms with the sales person 4/1 - I eSigned the paperwork and sent wire transfer request to my bank 4/2 - sales person confirmed funds were transferred that morning 4/3 - asked about shipping information and was told that a notarized document was required, but wasn't something that showed needed a signature in the eSign service. I signed, notarized, and emailed the document within a few hours. The sales person requested that I resend the document 3 times. 4/4 - Sent a text to sales person asking for an eta on the shipping information and was told it usually takes 36-48 hours 4/12 - sent a text to sales person asking for update - no response 4/16 - called and spoke with sales manager about a shipping update 4/19 - Received email with shipping information 4/23 - Vehicle was delivered and in poor condition, a flat front tire, exterior trim was missing, front tires were the wrong size, interior trim was missing or damaged, the glove box was broken, buttons near the gear shift were stuck and not working. 4/24 - I drove the car to work and my seat belt came undone while driving and was not easy to securely reconnect, it just wouldn't stay in the buckle. I called them that afternoon and spoke to the same sales manager about the issue. I was ready to return the vehicle, but he wanted to consider paying for repairs to fix things. I was concerned that I would be outside the return window (5 days from delivery) and he assured me that because I spoke with him it will still be an option. So I scheduled an appointment with my mechanic for a thorough inspection and to get a quote for parts and labor. 4/25 - Independent mechanic performed inspection - front/rear brake rotors are lipped and rear brake pads were at 2mm, pads and rotors require replacement. Rear tires were worn and needed to be replaced along with the incorrect front tires. The front and rear BMW brake service kit for this car is $2200, replacement factory recommended tires $1600. They didn't bother getting quotes for the smaller items because those two plus the brake service labor would be around $5000. 4/26 - Spoke with the sales manager and emailed him the mechanics report for him, the general sales manager, and the general manager to review. He sent an email to his managers and was waiting for a response Monday or tuesday. 4/29 - Email sales manager at 12pm for an update, they responded at 4:30pm that he hadn't heard from his managers and said they would be in tomorrow. I asked about starting the return process, I was told that either the general manager or general sales manager needs to be involved and they would have one of them contact me first thing in the morning. 4/30 - no contact from the dealership 5/1 - Sent email to sales manager asking for an update 5/3 - Sent email to sales manager stating that I've been trying to get in touch so we can discuss and if I didn't hear from them by 5/6 I would schedule a carrier to return the vehicle. 5/4 - Sales manager sent an email stating that they spoke with the general sales manager and they were told the general sales manager would call me. 5/5 - no contact from dealership 5/6 - Sales manager sent an email stating they spoke with the general sales manager and there wasn't anything they could do. I responded that I would like to return the vehicle, but that's not an option if the general manager or general sales manager...

Updated on May 20, 2025: So apparently none of my paperwork was properly processed by the dealership for my third party service contracts. At the time of purchase I purchased a tire service contract, a service maintenance contract (oil and lube), and I have roadside assistance. When I have attempted to utilize ALL these services, the providers have NO paperwork on file for me and I am having to wait until my paperwork (that was executed in December 2024) can be confirmed before I can receive services I paid for. So almost 6 months later I’m dealing with the consequences of the incompetence from someone at the dealership. Correct me if I’m wrong, but after the initial sale, wasn’t the dealership supposed to send the third party service provider the executed contracts? I know I have to deal with the provider directly when it’s time to file a claim but I can’t even do that because the initial paperwork was never received. At this point it’s useless to seek assistance from management because I am always referred to the same person that offers no help and just wants to be defensive. This is proving more and more to not have been a good experience with dealership.

Had a great experience with my salesman. Contacted and responded to me timely and the purchase itself appeared to be fairly easy, even got assistance with a reimbursement for an issue I had with the car upon delivery. However, after the sale, I quickly became dissatisfied with the quality of service. I purchased my vehicle on 12/20/24 and due to an error in paperwork I did not receive my license plate and registration until 3/7/25. My temporary tags expired on 2/22/25 and the dealership told me there was nothing that could be done about the temp tag expiring and I just had to wait. Therefore, for about a two week period, I had expired tags on my newly purchased vehicle and could barely drive it around. Had no choice but to drive to work and was a ball of anxiety every time I had to drive the car with expired tags hoping I didn’t get pulled over by the cops. When I finally got my tags I was so happy and thought the worse was behind me….NOPE. I caught a flat tire (it’s questionable on whether the car should have been sold with the tire in the shape that it was in but it’s a used car purchase so you win some and lose some right????). Well I get a flat tire and when I attempt to utilize the tire coverage contact that I purchased at the time of the car sale, I am informed by the warranty company that they have no contact on file for me even though I am looking at the signed contract that the dealership should have sent to the administrator of the warranty plan. So now I am faced with yet another issue due to mishandling of my paperwork from the purchase by the dealership. When it feels too good to be true, it probably is and I should have known that when things just started out wayyyy too easy. I am paying for it now. My experience has been substantially different from the overall experience that the other reviews have posted, could be because I was an out-of-state purchase, who knows. Either way, I wouldn’t recommend but glad to see other folks had a positive experience. And Babri Quintana a customer service rep is a piece of work. She’s a true YOU KNOW WHAT….talks over you and is highly defensive...

I have had a terrible experience with this dealer and it is still not resolved. I live in Chicago and purchased a 2021 Volvo Xc 60 online on August 5th and decided to trade in my 2016 Lexus CT200. I didn't go there in person, but I trusted the dealer's word that they would inspect the car before sending it, so I sent the money by wire transfer. I receive their car and to pick up my car that day. That's when the nightmare started. I sent several emails and phone messages asking for a shipping date, but no answer. On August 19th, at 10am, while I was doing cardio rehab at the hospital, I got a call from a truck driver who said he would be arriving at my house in 10 minutes. When I got home in a hurry, he said he would not bring my car and would only take my car. I was so shocked that I contacted the dealer, but dealer didn't answer the phone or call me back, so I just sent the truck back. After that, I kept asking for an exact date for the shipment. This is because I have a cataract surgery and a follow-up, so I need to give them a date so I can wait at home. On August 21, I received an email from the truck company saying it would arrive on August 24th, and I was waiting, but then they suddenly stopped contacting me and said it would arrive on August 23rd, so I went back home and waited. On August 23, a truck came to deliver their car and got out of the driveway, but the car wouldn't move and the message "12 volt battery critical charging fault" Stop safely" came on and it wouldn't start and couldn't move. I told the truck driver to take it back to the dealer, but since it wouldn't move, he said he couldn't take it and told me to contact the dealer and left. That's when the nightmare started. I called and texted dozens of times, but they didn't answer until 3 hours later. They said the dealer was out of their minds because of a fire. They said they would contact the service department by 11 a.m. Chicago time the next day (the 24th) and take action. I waited. When I didn't get a call at 11 a.m. on the 24th, I sent a text message and they contacted me an hour later and they said they would take action on Monday because the service department is not open on Saturdays. Can you believe service department close Saturday ??? When I contacted the Chicago Volvo dealer directly, they said it would cost $385 plus labor to replace the 12 volt battery. If dealer promised to me paying of $385, then I will change battery by myself. but he couldn't make a promise and told me to wait until Monday. The car was blocking the driveway and other cars couldn't get in, which was ridiculous. I couldn't trust the dealer anymore so I called local service to recharge the battery, the gas tank was empty so I went to the gas station and bought a 2 gallon can and put gas in the car. Only then did the car start and I pulled it over to the side. When I came to my senses and looked inside the car, I saw that there was dog hair or cat hair all over the back of the trunk. After thinking about all this, I realized that the dealer never inspect their car before shipping to the customer. And it to me was a complete lie. And the car is a PHEV so it needs a charging cable but it's missing so sales manager promised to send it to me but I still haven't received it. Is this dealership...