Dream Decor West Springfield — Local services in West Springfield

I want to rate them honestly, yet I can not. Let me explain... I have picked out an entire livingroom set, a sectional, the Blue Darcy LFC, the Blue Darcy Chair and Blue Darcy Ottoman. I also found a BEAUTIFUL lift top two tone white living room table, with two different sized end tables for the right side of the Darcy sectional and the side of the Darcy Chair. We tried under my husband originally to do this via the internet and we tried calling, it wants us to enter an extension - like Google Voice. We tried to "Text Chat" to always be told that "We are not open now someone will get back to you shortly" We will NOT drive from Torrington CT that far and risk it being out of stock since we have little kids - not to mention Covid the world is a mess. Plus, there is an easy solution - we can CALL FIRST - PLUS we want delivery. We will PAY for the delivery we do not want it free, Nay Nay friends, let me repeat that last bit for the people in the back.... we are willing to pay for delivery - we just want to ask a few simple questions like "is this in stock? Oh it is OK great! Can we come down to pay? Great! I'd like to spend 1400 now and purchase A, B, C, & D - i see there's a Lay away option... Can I put 75% down for this, then pay the rest in 3 weeks and set up a 2nd delivery date for this?" Is this a trick company? Are the reviews fake? Is there no furniture? No employees? What is happening? 🥺🥺😭 They may have a wonderful staff, management that is envied by all... They may have a 100% satisfaction rating for all COMPLETED furniture purchases, but after 30 days of trying to contact them - I am at my wits end... Oh I mentioned that we tried to do this under my husband? For giggles, I created a new account under me, same furniture, different name, and number AND I even tried to do the leasing option - which I was approved for - guess what??? Same road block... i just want to buy some furniture I'll be your best friend... is it because I am ugly? I can not fix my genetic make up - but I am a nice person... Just look past my crusty mug and look at my heart... I....

Vanessa the “manager” was extremely rude and SO UNPROFESSIONAL! I don’t recommend going here at all. I have a damaged table and she hasn’t returned my calls, hangs up in my face, tried to have my pay for an additional service on furniture they sold damaged, and even took the phone from her employee when I was on the phone discussing my issues. I was speaking with T, we were having a good conversation and when I asked for the name of the gentleman I spoke with that represents their store and that’s when VANESSA took the phone and said I can speak with her, I asked nicely to talk with T again because I was JUST asking her a question and she REFUSED and claimed that T was with a customer when she literally was on the phone with me 3 SECONDS ago. I was T’s customer and Vanessa took the phone and just told me the warehouse would call me and wouldn’t let me speak to T again. Vanessa needs to clearly work on her customer service skills and dealing with angry customers.

I bought damaged furniture here before and the old manager SANDRA MADE THINGS RIGHT AND I LEFT HAPPY, returning to buy more furniture. This will not be the case. I have furnished most of my home with furniture from here and planned on buying more until speaking with Vanessa. ABSOLUTELY RUDE AND UNPROFESSIONAL!!!!!! I can’t...

IF YOU LIKE PAYING PREMIUM PRICE FOR DAMAGED FURNITURE THIS IS YOUR SPOT!!!!Spent over $4000 on furniture. Recieved it damaged. Spoke with staff on 4 occasions. On each occasion I was PROMISED they would correct the problem with either a partial refund or swap out for new furniture out ,and that would call me back. Never happened. Spoke with management (Bill) who was sporting a nice Rolex the last time I saw him, was told I would receive a phone call on a promised date. Did not happen. Called back asked for Bill. I do not believe that is his real name,same voice but insisted his name was "H". I realize now that they are so disorganized and believe that they never really intended or cared to resolve this issue. Supposed "Bill" said he called and spoke to my wife but he was only quoting word for word our conversation that we had in person the last time. Accused me of lying. Give me a break.lol.really I have more furniture to buy,but it...