bNapoli Italian — Restaurant in West Springfield

bNapoli has consistently provided lovely service and is located in West Springfield, where Western Massachusetts is experiencing a drought of excellent Italian food. While the food here has been great, I hesitate to rate bNapoli as a 5 star restaurant simply given the price tag. There are very few dining experiences that justify a ~$40-60+ price tag in this area, and the prices at bNapoli always cause my parties to hesitate returning. There are equivalent services elsewhere that are offering excellent Italian food at a fraction of a cost, though none are within the immediate vicinity. This gives bNapoli a unique status in Western Massachusetts, as I'd identify it as some of the best Italian cuisine in the region but not someone appropriate on a regular basis.

If you're in Western Massachusetts and are looking for great Italian food, this is the place to go. Just make sure you're ready for the check!

I've been here on multiple instances now and have had various dishes; photos will be attached.

Antipasti: -Salumeria Board (pictured): great selection of cheeses, though the meats were nothing to take note of, and the dish was $29. -Roasted Olives: a fine dish, and the $12 tag was acceptable. Consider this if you enjoy olives!

Pasta: Skillet Rigatoni ‘Alfredo’ (pictured): enormous portion, and the dish was relatively enjoyable. I do enjoy diversity in dining and my party chose to order more than one dish, but the size of this is truly equivalent to a full-size skillet and could be shared between 2-4 people (depending on what else was ordered). This was not a light dish by any means like how many thing of Americanized Alfredo; this had a much thicker base and was extremely filling.

Entrée: Dry-Aged Angus Rib Eye (pictured) @MP (I believe it was ~$45 at the time): the steak was honestly delicious, though I felt the sides were not too remarkable. This is not at all a bad option!

Branzino: well prepared dish, and the fish stood out as one of the best parts of our experience. Server offered to de-bone the fish! $42 at the time we had ordered this-do consider this or any of the other seafood dishes if you enjoy fish!

Dessert: Mousse (pictured-the Chocolate and Passion, I believe): presentation was lovely and dish was solid! All the dessert prices were reasonably placed, at around $12-13.

Typically, bNapoli should have street parking available, though during our last outing the street was completely torn up due to construction and there was nowhere immediately available to park. We ended up parking at the West Springfield Town Hall just half a block away, which has a free municipal lot. Under normal circumstances, street parking should be fine.

Many vegetarian options; your experience would not be greatly hindered by coming here and not consuming meat. Clearly labeled and well-thought out vegetarian dishes, and diversity in options (appetizers with primarily eggplant or olive, salads, pasta, desserts).

To reiterate; some of the best Italian food in the area, but this being a sustainable option as a consumer isn't viable due to the price tag. My party and I have the option to either seldom dine at bNapoli or instead travel further for a less expensive but similar experience!

Excellent service, and would recommend with a few minor...

My husband and I visited on a Friday night for a date night — our first evening out without the baby in quite a while! We aren’t Italian cuisine experts, so the menu was a bit confusing at first since many items were listed in Italian without clear descriptions. It took us a bit to figure things out.

The waiting area was quite small, and many guests were crowded into the entryway by the doors, which wasn’t ideal on a cold night. The restaurant itself is cozy but very compact, and the acoustics made it quite loud. We expected a crowd for a Friday night, but for a fine dining atmosphere, it was disappointing to have to raise our voices just to hear each other.

Our table was sticky, which was especially noticeable because we both appreciate wine. It made it difficult to swirl and evaluate my glass properly. We also noticed the table was uneven — it seemed like two smaller tables were pushed together, and one leg was slightly off, which caused it to tilt throughout dinner. A tablecloth would have gone a long way in improving the overall feel.

The prices were what you’d expect for fine dining, though we did feel the experience didn’t quite match the cost. We ordered the truffle fries appetizer, one glass of wine each, and two pasta dishes, and our total came to about $105 before tip. There were other dishes we would’ve loved to try, but given the pricing, a full dining experience here could easily reach $200–$300. Just something to note for anyone planning a visit.

Our waitress was absolutely phenomenal. She was attentive without hovering and answered all of my questions patiently. When my husband ordered a clam dish he didn’t enjoy, the manager was very kind and comped the meal without hesitation, which we greatly appreciated. That gesture really helped salvage the evening for us. The staff overall was wonderful — friendly greetings, polite service, and even the valet was excellent. We weren’t sure whether to tip the valet, but he did a great job and made parking stress-free.

The restaurant is located conveniently in the heart of downtown, which added to the atmosphere. We had a reservation and only waited about ten minutes even though we arrived early, and they were still accommodating walk-ins at the same time.

Overall, it was a unique experience, and we can see why others enjoy it — the place was full all night! But for us personally, we probably won’t return. The food options weren’t quite what we were hoping for, and while we understand fine dining aims to elevate traditional dishes, we missed having more classic Italian staples on the menu. Still, it was a memorable evening, and we’re glad we...

I've heard great things about bNapoli italian and wanted to try it for date night. On-street parking is available and there’s an optional Valet Service. The outside is very modern and attractive. Inside you'll find a casual but chic atmosphere. Each detail gives it a well executed white glove feel with welcoming touches. Tucked away in the back of the restaurant is a beautiful glass wine cellar.

My husband ordered the Pork Loin Special. It was a center-cut pork loin, truffle mashed potatoes, green beans and a mushroom Marsala sauce. The pork was cooked to a perfect medium with a nice char and crispy fat.

I ordered the Lemon Ricotta Gnocchi which was served with asparagus, corn, fried basil and a smooth lemon crema. The corn brought a subtle sweetness to the dish and tied the flavors together beautifully.

For dessert, we tried the Ricotta Cheesecake and the Budino di Cafe. The Cheesecake had a carrot cake crust topped with a burnt orange brûlée, and zuppa englese. We've never had a ricotta cheesecake, it has more of a coarse texture. The flavors were good and the presentation was pretty. The Budino di Cafe was a unique treat; coffee pudding stacked with smooth salted caramel and hazelnut brittle. It was deliciously rich and creamy.

As we were leaving the owner introduced himself and asked about our experience. It's clear that he genuinely cares about his customers and takes great care into the presentation and...