Aura Nails Lounge - Nail Salon Carmel IN — Local services in Carmel

I make my appointments when I need to get my nails done. During this pandemic I really needed a manicure, and pedicure!. The first thing I did was head over to the nail salon for my appointment. When I entered I was greeted with a friendly “hello, how may I help you.” I then proceeded to tell Jenny my name again and she recognized me because I come to this location quite frequently!. Even though we were wearing 😷 a mask I could tell we were smiling at each other. I told her I would like to get an acrylic manicure full set, and a pedicure. I explained how I wanted my nails and toes to look and I even shared a photo of my desired look! She then asked someone to get the water ready for me and for me to pick out my color I proceeded. I asked if Vikki was coming in and she said, “ Yes she will be here very soon.” I picked out my gel color, and took off my shoes, and went to put my feet into perfect temperature water. The area I put my feet in was very clean, and they changed out the disposable plastic after every person was done getting a pedicure. My skin on my feet was dry and needed work but after having my feet in the water and a very nice massage from the chair Jenny came over, and started conversation with me. I started conversation back it was very pleasant!. She exfoliated my feet very well, and made my cuticles very nice!. I asked if she could file my nails down, and she did wonderfully, no pain at all!. Vikki came in with a smile and determination on her face to get ready to continue her job. She greeted me, and I greeted her back!. Vikki came over, and told me my nails would need to soak. I said, “ okay that’s fine.” Vikki started to get the foil, cotton balls, and acetone so my gel nail polish, and acrylic from the previous days would soak off gently!. The other customers around me were being well taken care of, and everyone was in a great mood!. a customer even started a conversation with me and everything was very pleasant. We were all laughing, and having a wonderful experience, and day!. Jenny is very funny and keeps the conversation friendly. When Jenny finished I said, “thank you.” I felt super pampered!. I walked over to Vikki’s station that was clean, and had sneeze guards up at the tables so no one would get anyone sick for protection for everyone!. I showed Vikki a picture of how I would like my nails to look and she used very great products/ great quality and took her time on my nails. I can tell she values her job and loves making her customers happy and seeing a smile on everyone’s face when they are satisfied, and finished with their nails or toes. My nails turned out so nice she put the acrylic on very well, and filed my nails so nicely there was no pain and no cuts!. Everyone there does a phenomenal job, but Vikki really cares, and values every customer she works with. I can tell she’s been working hard. Ultimately I’m very satisfied, and have told my friends, and family, and strangers about this nail business. It’s in a great location surrounded by wonderful people! Thank...

If I could give negative stars I would. This was by far the worst nail experience I have ever had. I get my nails done very frequently (probably every 2-3 weeks) and this is just not how it is supposed to go. I went with my friend and we both had gel on when we got there. She put the foil on my friend first and then myself. She walked away and then came back and started taking off my foil even though mine had been soaking for a shorter amount of time than my friend. That was the first weird thing. The second odd thing is that it did not seem as though the cuticle instrument was being sanitized - she just pulled it out of a drawer and took the cap off. When working on my cuticles, she made my thumb bleed and didn't do anything about it. She then proceeded to paint directly over that, which all seems highly unsanitary to me. She did a horrible paint job - she was rushing with very short strokes. Half the time she went directly from one nail to the next without getting more polish - no wonder they are see through. She never even commented on the fact that my finger was bleeding. She didn't do a great file job nor did she have me wash my hands after taking the polish off before applying new polish. Do not go here. For sanitary reasons and just for the fact that it was a terrible experience and paint job. Here are some pictures for reference.

This was terrible and I will not be back. I wish I didn't have to pay for this. This was all for an event that I have to go to and they just don't look or feel that...

The lady who did my nails was so fast and rude. She wouldn’t say anything to me and just kept snatching my nails. She had me sit down immediately after she had finished doing another woman’s nails. There was “dust” from the lady’s nails all over the place.. she didn’t clean it.. and she immediately started using the same tools that she used on the other lady without cleaning them! Super gross. I was getting dip nail and she used a dirty brush she previously used on my nails and never completely wiped them off. I still had some gel polish on my nails and she didn’t not remove that or clean my nails before she started. She didn’t wear gloves and her hands were covered in the other lady’s nail dust when she started. I watched her rudely turn away customers because she had an appointment which was why she was rushing to do my nails. She clearly missed a lot of spots and didn’t care that she did a bad job. She harassed my boyfriend to pay.. when I was the one who came in and wanted to pay. Overall I was disappointed with the service here and would never choose to go here. It’s so gross that she didn’t clean up or use clean tools and clearly she only cared about getting the job done and getting my money and me out of the salon. Don’t waste your time or risk your health. Btw the manicure itself was painful because she was aggressive with the drill and kept going on my skin. I won’t be coming back. Sloppy job and...