Stop & Shop — Local services in Westfield

Don't get me wrong. I am a frequent patron of Stop & Shop and I've never used an online message to make a statement about a store or a business of any kind. But I'm thoroughly irritated at this point and if this message can prompt some action by Stop & Shop management -- good.

I have an office on North Avenue West in downtown Westfield. Someone left a Stop & Shop shopping basket outside the back door to my office over a month ago.

In the apparently mistaken idea that the store would want its basket back; and since it's about a quarter mile away and I don't feel a responsibility to push the basket that distance; I asked someone at the store how to best inform management of the issue and have someone come and get the basket. I was told to leave the info at the Customer Service counter, which I did.

Nothing happened.

On four additional occasions the information was left at the Customer Service window.

Nothing happened.

Yesterday I called and spoke to the store manager. He said he would take care of the issue.

He did not.

I've been sorely tempted to just push the basket onto public property somewhere and transfer the problem to someone else. But ultimately that's just causing someone else a problem in order to solve mine, which isn't fair.

So, I take to this page in the hope that either the Stop & Shop management will be shamed into action or someone who is in touch with them will call them out on their unneighborly behavior.

So let's see if anyone at Stop & Shop monitors...

I recently purchased Ground Bison Meat from here and noticed that the amount charged on my receipt was incorrect. When I called your customer service to resolve this issue, I was met with an extremely unprofessional and disrespectful attitude instead of a solution.

Your representatives told me that I must visit the store with my receipt to get this issue corrected. I explained that I live far away and asked for some time to come in, but I was still told that I had to visit within a few days. When I pointed out that this mistake was not my fault, I was told, “It’s not our fault either,” and was even asked, “Why are you shopping from a store that is far away?” This response is absolutely unacceptable and highly unprofessional.

To make matters worse, the customer service representative hung up on me. Treating a customer in this manner is completely unacceptable. This attitude is both against customer rights and basic principles of respect. The store’s mistake should not be my burden to bear, and I expect your company to take responsibility and offer a...

Small store with limited selection.

The poor rating is for the unhelpful, unpleasant, wild employee named Dawn (somehow a manager). Dawn needs customer service training or perhaps just fired. I was making an exchange with a receipt and she proceeds to process a refund (without my consent) and put the refund on a giftcard (without my consent). She then tells me to checkout with my exchanged items and she would not be adjusting the price to match what I originally paid. She had quite the attitude. I told her I want my money back if she is not exchanging the items like I asked and she can refund my original payment method. She then proceeds to argue and tell me to use the giftcard and repurchase the items at a higher price. Someone with such a disgusting attitude should not be interacting with other (esp not customers). If you're wondering which employee she is, her appearance resembles her...