Verizon Fios Store — Local services in Westford

Terrible service!!! Especially the manager is horrible. I bought a phone about 5 months ago when they over-charged me due to their credit card machine problem. They said they would issue a refund. It didn’t happen. I called multiple times and even visited the store to know the refund status. No refund was made after all. I eventually talked to the manager recently at the store who had no sense of a service mind, answering my questions with terse “yes” or “nope.” I can’t believe there’s such a terrible store in Westford. Don’t even bother to go there. And it’s a retail store not a Verizon associate. So if any issues after a purchase at this store, Verizon customer service can’t really help because the store has nothing to do with Verizon. This store just sells phones and other equipments. There’s no such thing like decent SERVICE at the store. Once they sell a phone, that’s it!! If you need to buy a phone, go to the one in Nashua that is directly associated with Verizon. Don’t even bother to go to this Westford retail store. Anyhow, I never received a refund for the overcharge made by their mistake. I don’t think they ever processed the refund from the beginning. It must have been some...

Verizon FiOS offers excellent internet service, but their tech support is a major drawback. Be prepared to wait up to two hours for assistance, regardless of the issue. As a short-term rental owner, I rely on timely support, especially when guests report internet problems, but Verizon’s limited help—especially if you’re not using their expensive $20/month router—makes this challenging.

In one instance, I hosted 16 IT grad students, and the internet failed during their conference calls. After waiting on hold for ages, I had to drive to the mall to resolve the issue. Even paying a bill over the phone is unnecessarily complicated without the account number or exact details.

For business needs, smaller internet providers offering instant support and free routers are a far...

I walked out. The kid who started to try to help me had a terrible attitude. None of the employees here seemed to have any sense of customer service -- they were even fighting amongst themselves!! I wanted to activate a new phone. I didn't know my pin from way back when I first signed up for Verizon, so they said they couldn't help me! They told me I had to call customer service to reset it. The kicker: when I called the number they gave me, it turned out that's not even correct, you can't change your pin over the phone! You have to go to the website. They had plenty of computers there so that could have happened right there but apparently they don't know that. Hard pass...