Best Buy — Local services in Westminster

This is going to be a long review. If I could give a 0 star (not only for this store but as a company), then I would.

I have never purchase anything from Best Buy in my life and for the first time, I wanted to give it a try, which is the biggest mistake of my life. My sister and I bought Samsung TV OLED, opened box on 6/9. We are moving to Riverside so we scheduled it to be installed the first week of July. We even opened the credit card just for this purchase.

My appointment got cancelled the night before, which was fine because it happens. We called and rescheduled to 7/22nd, which AGAIN got cancelled the night before. These are weekdays btw because they did not have weekend availability, so one of us had to call off from work for this. We called again and it got rescheduled to 8/13 (3 weeks out from 7/22nd).Throughout every phone calls, they were not helpful and had the attitude of it is what it is and nothing they can help. The same night, they cancelled my order! At this point, we are getting upset. I called them the next day, and they said there is absolutely nothing they can do because there is no TV in the inventory to be shipped. THIS IS A OPENED BOX, so how can the TV be gone unless it got sold to someone. The supervisor had this terrible attitude of I cannot do anything, if you want to buy opened box, you need to go to store in person, or if you want to purchase new one, I can process that. At first, I was not mad at this store in general, since it has been through the company customer service or phone line.

We decided to come to the store, drive all the way from Riverside. It turns out the TV has not even left the store YET! They apologized and gave us $50 store credit, which is whatever. Now, we place the same order again and they scheduled it to be delivered and install on 8/9. Btw, my refund was not even fully refunded (still).

I got a phone call yesterday (8/6) that the delivery and installation needs to be rescheduled on 8/16. The reason they provided was pathetic imo. They said they did not know if was supposed to be delivered and installed at Riverside, and they had to move the item from warehouse to warehouse, so they could not make it on time. THEY HAD 2 WEEKS FROM PURCHASE DATE TO DELIVERY DATE. It's not like the TV is being moved across the state or country!! Throughout the phone call, the attitude of the supervisor (I do not think it's the supervisor specifically from this store, but I digressed) was very nonchalant and told me these things happened and we can't do anything else beside rescheduling. She said she will call back and never did. Now, I need to drive all the way from Riverside again to the store to solve this issue.

I am very frustrated and disappointed. I am not sure if anyone has experienced this, but for a first time customer, this is very disappointing and this experience has definitely not make me want to purchase anything at any Best Buy stores ever again. I should have bought from Costco as I...

I have the total tech plan, and I've used it for setup and repairs in home and in store on all of my purchases. Including updating memory in my son's a cpu for online school, a new Apple TV, new TV, laptop, and phones. Plus, they arranged the appliance repair for the washing machine I purchased 6 years ago. Like the Sears appliance repair of old, they keep the records of purchases and work done. Their phone customer service was superior, too. I had a repeat problem with my washer, and they had the dates showing that my waterpump had failed twice in less than a year. That's helpful information, and they were patient and thorough, with no rushing or attitude. I make it a point not to be in a rush or disrespectful when I call, and I expect the same. I've spent 40 years as a customer service and office manager, so these interactions are important to me. Always call when you aren't irritated or if it can't be helped. Don't put it on the person trying to help you. Best Buy is the one-stop shop for me. The service has been excellent. I rely on my brick and mortar Best Buy for in person customer assistance more and more as I get older (I just retired) because tech changes so quickly. They can not be beat. If you are aware of the fact that phone purchases and setup are their main focus in the phone department and a long process, you'll be better served. It takes time, and their phone department will fit you in and help you with phone issues you are having and answer questions. The new system using a QR code to set up the line is brilliant. Now, you can continue looking nearby and be in line at the same time. As a counterpoint, Verizon has trashed their in person customer service in their direct sale stores. They were my go-to for phones, tablets, and watches for years. No more, Best Buy is much superior. I will never buy another item from Verizon and am switching carriers because of their in person lack of customer service. Their phone customer service is excellent, but I sometimes need someone looking at the tech with me. Talking to you, Verizon, on Beach Blvd in HB near the 405. They used to be awesome. This is a top-down issue from corporate, I assure you. Let me shout out both the Westminster Best Buy store in every department and the Costa Mesa store's GEEK squad in store and in home. Carlos, Edith, and Christina, I'm talking to you. They Rock 💯. Thank you. Best Buy's corporate offices have obviously prioritized their customer needs, and I recognize good...

Incredibly terrible customer service. I consider myself to be an understanding person but these people were the worst to deal with. I used a physical gift card online to purchase a discounted item that was supposed to be picked up in Orange by accident but I asked if I could instead get it here. They said that there was no problem and that they could do that. However since they did not know I bought it on a gift card they returned the money ON the gift card which I did not have because why would I bring an empty gift card? If they had told me from the start the money would have to be returned to the original card I would’ve just picked it up at Orange but again, this was NOT disclosed! They put my item on hold and gave me a note with the words “suspend transaction.” I decided to try my luck and see if I could find the gift card but I could not so I came back the next day to see if we could work something out. At first, everything seemed like it was going to be fine, they told me that the previous person who helped me should NOT have returned the money from the start unless the gift card was there and that they were sorry. But then they began to ask me again where the gift card was which I mentioned several times I no longer have it and they doubled down saying that it was returned on the gift card? I thought you just said that shouldn’t have been possible? They told me to call customer service to get the money back which I did and it will come in mail. I asked if they could atleast hold the item which again they could not, I get that, that’s fine. I asked them if I could atleast use the note with the “suspend transaction” that had a bar code and the discounted price if they still had it in stock when I come back. Then they said that that note had NO meaning and even if I got the gift card back it would’ve done nothing??? These people are absolutely hypocritical they first act all nice and caring but once they see it’s no longer working out they double down and blame you for the problem. It wasn’t about the money, I just wanted the item, and even then I’m more upset above anything with the employees choice of words and actions. If they can’t do anything about it at least admit your faults instead of giving a customer hope and having them chase a line that leads no where. I hope I never have to...