JCPenney — Local services in Westminster

My review is for the SALON, not the store.

Avoid this salon entirely. I have given this place 3 chances and they have been very deceptive all 3 times.

My first time there I initially had a great experience. My hair was washed, dried, and cut very nicely. The lady who did my hair (I don't remember her name) said she wanted to show me some cute ways to style my new haircut and proceeded to do so. I thought she was just going the extra mile, being friendly, and showing me a few new tricks. Well, I was wrong. After paying I realized she CHARGED me EXTRA for playing with my hair. Not one time did she tell me running a flat iron quickly through my hair was going to be an extra charge.

My second time there I opted for a different stylist, Barb. After sitting down and telling her what I'd like she started spraying my hair with a spray bottle. I asked if the wash and dry was part of my haircut and she said it was but that I didn't need it. I told her I specifically didn't wash my hair because I knew is was going to be done during my cut and after again trying to tell me I didn't need it finally agreed to wash my hair. Honestly, I should have just left but didn't. She quickly rushed through my haircut, wasn't all that chatty, and once she was done said she'd meet me at the register and left.

My third and final time was with Lars. I again asked for a haircut and asked about the price. He quoted me his price, washed my hair and massaged my scalp like you would not believe. I was so happy. He took his time on my hair and left me feeling great. It was only after I paid that once again I noticed I was charged for something I wasn't told about which was $10 because of the length of my hair. This wasn't quoted to me before or during the cut but was instead slapped on quietly at the end.

I will never return to any JCP salon and I would urge all others looking for a salon to...

Well, I've always liked shopping here. They need to come up with a better way to ring up customers. There is almost always a line. The last time before my last time, I was in the Jr. Department. This customer was needing help. The customer was getting upset and told the associate just that. The associate told the customer that it was not her fault. Anyway the customer ended up getting help from another associate who, just happened to be there on her day off, who was listening to it all.She then led the customer away telling her that they were way short handed and were in the process of hiring new people. This last time I was there, I was interested in a purse. This purse didn't have a tag. The sales associate was having a difficult time looking the purse up. Meanwhile, there was a line starting. I told the associate to go ahead and ring up the next customer. Then she tried again, no luck. So she starting helping the people in line.(She was super nice about it) While helping the other customers, she radioed a manager two times. While I was waiting, I kept my eye opened for anyone else working around the area. I looked over to the shoe department and saw a girl standing behind the register chewing gum, then fixing her makeup. Then two more came out from the shoe room in back, and they all stood around chatting, while this poor girl was slammed with customes. I then saw another person arrive in the shoe department making it 4 associates chatting. I then asked the girl in front of me who was her manager. Then her manager walked up and started helping. I asked her about the whole thing and she just told me, "Well I'm here now." Then I asked why it took 4 people to help one customer cause she had told me she didn't come over right away because she was in the shoe department helping a customer, and she...

CLEARANCE GALORE! (But not really)

Virtually everything is marked as on clearance, but when you actually go to check out, your savings will depend on which cash register is being used. As the cashier rang up my items, two different prices came out on two different consoles. Confused, she called over a manager named Celina, who was a real peach (insert sarcasm here).

The manager banished the cashier to go cover someone else's break so she could tell me that there was no sale despite it appearing on one of the consoles. I asked about the disparity and pointed out that everything on the rack was clearly marked as discounted. I even showed her the sign and the prices. Her explanation: well apparently there were some wrong items placed there. Now, it'd be one thing if it was just one or two items; but we're talking an ENTIRE RACK full of mislabeled items, all under a big huge clearance sign. Even the manager said she didn't know which items were discounted and which weren't.

And just to be clear this is not the only instance of "mislabeled" items. My husband was going to buy some Docker's shoes marked down 59.00 from 80.00 (the sign was SPECIFICALLY labeled with those particular items as discounted! Right next to a pair of display shoes!)

To shorten an already lengthy story, we got the discount (my frustrated husband skipped the shoes) but I will not shop at this JC Penny again. Everything is mislabeled, both on the shelves and in the system. The store is mess, the signs are misleading, and the systems are inaccurate. If you want your discounts, you will have to haggle, drag the manager over to the false signs, and hope you get the right...