Men's Wearhouse — Local services in Westminster

In short, Not all heroes ware capes. These guys saved my friends' wedding!

Longer story - Black Tux in Townsend goofed up on the account creation and tie back to my friends' wedding. I followed their instructions exactly and they still goofed up the order. I show up at 1pm as a groomsmen in my friends' wedding that starts at 4pm and instantly notice that my tux doesn't match any of the other groomsmen's suites. Black Tux screwed up and sent me a black tuxedo rather than the dark grey suit that all of the other guys were wearing in the wedding. We call Black Tux to try to get things figured out and they had nothing they could offer. They initially only offered a $20 discount on the rental! Screwing up a wedding is apparently only worth $20 to Black Tux.

While the Groom is on the phone with Black Tux getting the bad news and horrible treatment, I start searching for other suit rental places nearby. Joseph A. Bank didn't have a tailor or the inventory and actually suggested we go to Men's Warehouse. I call up Men's Warehouse and with just a few quick words I was told we will be taken care of and to get over to their store ASAP. One of the other groomsmen and I arrive at the Men's Warehouse in Westminster, MD about 20 mins later (a little after 2pm) and David Carlyle (Assistant Manager) passed off his customers to an associate and immediately went to work taking measurements and finding the closest match to the groomsmen's grey suit. The whole time he and other staff are extremely accommodating, friendly, and showed genuine concern for the wedding. We were out the door with a ironed and tailored suit that matched so well you could barely tell that there was any color difference even in the raw professional photos. The Bride was completely unaware of the situation had even occurred until the next day.

To top this off, David didn't ask for an ID, credit card, or any collateral for this suit or the services performed. I walked out of the store with the new matching suit and the screwed up tux from Black Tux. On the way out I offered for him to take down my contact info, ID, credit card, anything... and they just rushed me out to make sure we got back to the wedding with time for photos and in time for the ceremony. I insisted on getting at least a business card from David.

The next day, I called up the store to figure out how to get this suit back to them. The first questions asked were all about the wedding and if everything went well. They had no concerns about payment or the suit. They were 100% concerned about if the last minute scramble to fix another company's screw up had gone off without a hitch. After I insisted on paying something, they offered it to me at steep discount while also offering the option to return it at no cost ($0... not a single penny for their service or use of the suit). They planned on just writing it off and giving it to charity. I opted to pay for the suit as it fit perfectly and now has an amazing story behind it.

I live in Pasadena, MD (a good hour drive away from the Westminster Store). But I will go out of my way to go to that store to get any and all future suits. David and his crew at Men's Warehouse truly are AMAZING people. They have a customer for life from me and every person at the wedding that was made aware of the...

I have been to this location numerous times to rent suites for other weddings. Each time the staff was polite and professional. I came in March 2020 to set up suites for my own wedding. Once again the staff was polite and professional. I called in September to confirm that my suite would be ready for my October wedding and I was reassured that every was in order. Two days prior to the wedding I attempted to pick up my suite and I was given multiple excuses as to why the suite was not in. Eventually it was confirmed that the suite was never ordered and the manager attempted to tell me that I never gave them my measurements... After explaining to her that I did in fact come in and give her the measurements I was told that they never ordered the suite but that they would over night one for me. My brother had to stay behind and drive two hours out of the way the next day to pick up the suite. Unfortunately I was not able to try the suite on prior to the wedding because of the mix up. The suite jacket did not fit, I could not even button the top button. The pants were skin tight and looked like yoga paints. We were able to switch out jackets with one of the other groomsmen but I did not have the same luck with pants. I wish I could give this place a better review but I feel like two stars is generous compared to what they put me through on my own...

Ordered a suite in August because I was in their shop for a wedding rental. When the suite was not ready after promised date the store manager agreed to ship. That was August 2016 it's now almost November2016. I called 4 times and went through the same painful process every time. I was offered a refund after hours of wasted time as Mindy blamed other staff members that were no longer employed. Her tone was kind but obviously not sympathetic or willing to offer any solutions that took into consideration that I lived 45 minutes away, and that I was inconvenienced. I also was offered money back during the August wedding party because there were so many problems with the garments the party rented. I declined because I am a small chain owner my self and was sympathetic to mistakes. Dealing with this store has been very frustrating and unfair. I hope you consider before your next purchase. More than 1 manager was involved. A total of 4 different employees which can only be that it is acceptable culture. Sad. I now have to go out,get fitted and start the process all over. I made Mindy aware that I would leave a review and she said she certainly understood. Again waiting for a solution outside of driving back and...