Chipotle Mexican Grill — Restaurant in Westminster

Yesterday I visited my local Chipotle and was very displeased. I hesitated even going in because I always end up spending an necessary amount of money. I don't like burritos so I always order the chicken quesadilla with cheese. I also enjoy a little bit of lettuce on the quesadilla but whenever I ask for just a small amount of lettuce I am charged for a burrito and $4 extra. THIS IS RIDICULOUS. Lettuce is probably the cheapest product Chiptole orders to the store and I am being chaged $8.50 for a chicken quesadilla (when it is typically $4.50) just because I want lettuce. I have been overcharged atleast 10 times and I am fed up. Yesterday when I went to Chipotle, before I ordered, I asked the women working behind the counter if there was anyway that I could get a chicken quesadilla with lettuce WITHOUT getting charged an extra $4 dollars for it. She told me I could be charged more and get lettuce on the side. Why would I want lettuce on the side when Chipotle quesadillas rip when you try to open them? I cant put lettuce in myself or the quesadilla rips and my food is still ruined. I told her that and she told me there was nothing she could do, so I went to Salsaritas where they add an additional item to your quesadilla FOR FREE. My mother still wanted a small kids taco kit because she enjoys the steak. Not only did she not have enough money for extra steak, they didnt even fill the one container of steak up, it was filled about half way. When she asked if they could put more steak in the cup they said no, even though she didnt get any sides. This is just a horrible display of customer service and I would really like to return to chipotle but I doubt I will because of how ridiculous my last...

So every time I go here, it seems to get worse and worse and worse Last night now I do admit, we went a little late, which is understandable that they you know may be tired, but the same time when you pay for food, you want it to be right and it takes a lot for me to complain. It really does. I’m pretty easy-going so anyway we got food and we got chips and cheese. Of course the queso which is my favorite but the problem is the chips were so stale. They didn’t even crack. They just bent and were chewy and I literally had to spit them out of my mouth. And then we moved on to the other food and it just tasted rotten. And after about an hour of eating it, I’ve been up all night sick And I’m not gonna discuss details because it’s gross, but it was not fun. I definitely had food poisoning And it is now Midday the next day and I’m still sick as a dog. All three of us who ate there last night got sickAlso, every time I go there, the atmosphere is awful and what I mean is it’s filthy. It’s disgusting. It stinks the bathrooms. Don’t even get me started on those

UPDATE I definitely had food poisoning because you know why I was in bed for 48 hours when I wasn’t in the bathroom PS y’all told me to reach out, So I went on your contact page and went ahead and made a report, but I’m also gonna say this you better hope the health department don’t show up because that restaurant is not going to pass. Lastly, I know this because my husband before he passed away we ran a restaurant and this was disgusting on top of being sick with that being said I am definitely going to be calling the health department if you don’t...

Dirty & Disrespectful

If you want clean, delicious, and courteous customer service: don't come here! Instead go to the Chipotle in Eldersburg, that spot is always on point in the 21784!

Asked for guacamole and was told they were out. The gentleman who prepared my order was friendly and appeared to be the only employee who was actually doing his job. As he went on to the next customer, I waited behind 2 young ladies at the register to pay for my order.

Several minutes went by and the cashier line was growing, when finally a young man comes from the back, trying to hide the side of guac he was carrying. The young lady gushed over how grateful she was and how she knew they really had guac. Maybe if I was younger and had on a crop top like she did, I could have gotten some of the VIP guac from the super secret guac stash. However, I'm middle-aged, modestly dressed, and was too tired to argue.

Right after ringing me up, he yells to the back, "Nick, am I good?" I didn't hear a response, but as I was swiping to pay, cashier boy pulls his apron off, turns around and punches out. There was still a line of people behind me waiting to pay for their food (since he had left us for so long to go make guac for the sweet young thang ahead of me).

There were broken chip pieces all over the counter behind him and on the floor, the place was a mess, plus the growing line of hungry customers, but that wasn't his concern because all he cared about was punching out and leaving all that for someone else...