The Yacht Club Salon — Local services in Westminster

I was so excited for my appointment today, however it sadly ended in double disappointment. I'll start by saying the staff seemed friendly, my hairdresser seemed like a sweet person, and I liked that they give you a tour and welcome envelope as a new customer, also the salon is nice, clean, good products, and comfortable chairs for washing hair.

Disappointment #1: Everything seemed like it would be good, but then we started talking about what I wanted done. I'd called the day before saying I wanted a trim (wash/cut/style) which was $32, and just a glaze without doing color, which they said was $17 and if they needed extra if my hair was longer then it could be an additional $17 - so I was expecting $49-$66 plus tip. I also asked about color and highlights pricing in case I wanted that at some point and she said then it would be $49 additionally for that, but if I only wanted the cut and glaze then it was $49 or $66 in total depending on how much glaze they needed. Unfortunately I was told something different once they had me there, they said the glaze is the same price as color or highlights at $49 plus the $32 haircut, and additional $17 for more glaze. I explained that I didn't want color or highlights today, just the glaze, and was quoted something different where they had assured me of the total price, which is why I'd chosen this place. So now I'm looking at close to double what I was expecting to pay. They apologized but would not honor what I was told so I ended up not getting what I wanted done because I wasn't prepared to pay an extra $50 bucks.

Disappointment #2: I told her I needed volume, that my hair was fine and if you use certain products or don't blow dry volume at the roots it falls flat. Also she asked if I would want some loose waves for a style and I said sometimes if they are loose it can look weird in my hair, because it gets flat or ends up looking unfinished. She did them anyway instead of offering other options. Then she curled one side of my hair away from my face, and the other towards my face. ??? I kept telling her one side was going the wrong way making it look weird, but she insisted she was curling both sides away from my face until I mentioned it a few more times, then she said Oh! She realized she was curling one side the wrong way and started curling it the other way, which of course won't hold now because the same hair was getting curled in too many different directions - it fell flat and lifeless on the one side. She said the side of my hair was going to bug her because she couldn't fix the wave to go the right way, yet she ended up just leaving it looking horrible and asked if at least the cut felt ok. It wasn't, but I ended up just saying yes because I didn't want to upset her and was losing confidence that she could fix it.

When I got home my husband agreed it did't look great. So disappointed. I have two parties to go to today and feel like I look horrible, will have to wash my hair again so I can style it myself and I don't have time for that. You should not have to leave a salon feeling this way. If I was the business owner or manager, I would have apologized and honored the price quoted this one time, explaining that next time it would be the other price, and assure the customer that they'll be sure to educate their staff to understand their pricing so this doesn't happen to anyone else. In the welcome envelope I was given a coupon for 20% off my next appointment if I scheduled it today with the same hairdresser, so I did, but honestly I'm debating whether to go back and give them one more shot, or not. Again, she was a nice person, I just don't like the way my hair was done - everything was exactly what I said I DIDN'T want. I had such high hopes for this place because it's close to home, seemed like it would be great, but I feel let down by the way things were handled.

UPDATE: Gave them an extra star - the owner saw this and called to have me back in for them to fix it. I'll give them another chance, hopefully the experience will keep improving. To be...

READ THIS BEFORE YOU MAKE AN APPOINTMENT. , Iam a single mother of 3 going through a divorce and went excited to change my look before starting real Estate school, when i first arrived everyone seemed nice, i made an appointment the day before and when the stylist pulled me back and discussed what i wanted done the quote she gave me was completely diffrent than what i got quoted over the phone, it was an extra 60.00 dollars, she explained that it was because she was a "higher level " stylist, that was disappointing to be decievied on the price however i figured i deserve a new look and was willing to go through with the price change, i proceeded to explain the vision i had for my new look witch was a light auburn carmel color , my hair was an ombre with brown on the top and the rest blonde, the stylist was amazingly nice and assured me it would look the way I wanted it or very close, i showed her pictures and explained it to her many times, she was extremely nice and assured me i would look fabulous, i enjoyed talking to her very much i opend up and told her about my divorce and starting real Estate school, so i expressed how excited i was for changing my look, well i guess she had another appointment and said there was 10mins left and someone else would finish it all that needed to be done was to rinse and style it, well she was ultra nice and seemed confident in her work that i trusted it would look great like she assured me, i trusted her confidence and proceeded to give her a 45.00 dollar tip without seeing the final product, so the other lady was ultra nice rinsed my hair and begin to dry it, i noticed immediately that it was way to dark, witch i had expressed to her i did NOT want, i started to feel upset and burst into tears explaining that this is not what i had wanted the woman took complete disregard telling me it would fade eventually, the manager/owner saw that i was upset and came to talk to me, i explained that this looked nothing like what i had told the stylist i wanted, she had a very un compassionate attitude towards me, telling me my hair looked fine, i explained to her that i didn't care if it looked good, it was nothing like what i wanted as it turned out a dark bergundy red, and the blow out was awful as well my hair was frizzy and looked like little effort was put in it, she then seem all agitated and aggressive telling me that i could stay and they would have to do more work to lighten it, it was almost 3pm and i explained that ive been there since 11 and i had to get my kids, not to mention i didnt want my hair to get processed and more damaged because more work was required to get it light again, she was completely rude and dismissive saying that if i couldn't stay for them to fix it that I would have to reschedule and come back, not once did she apologize to me for not getting the color i wanted even when i showed her the pictures and explained how dark and completely off to what i wanted she was very rude, and told me it was not guarenteed to turn out how i wanted witch not once was i told this until now, she then demanded i paid, and came back, i was completely turned off and felt robbed of my time and money as i ended up paying 155.00 dollars including the tip for a color i did not want, and not only was she ok with that, she was fine with me leaving her salon in tears, i found this completely disrespectful to be robbed of my time, my money and that the owner herself had no integrity and had taken advantage of me in every way, i will never give my businesses to someone who is this unprofessional and would treat me in such a heartless way ,what was suppose to be a great day with a new look ended with me leaving in tears, with a color i absolutely hate and bieng robbed of my time and money due to paying 155.00 for something i did not want, i recommend you dont waste your time and money on a place where there is a huge lack of intgretiy, the yacht club salon was a complete and utter disappointment and i urge you to seek other places as this place was awful and...

I would give 0 stars if I could for the way I was treated yesterday. I have been going to Stacey for 10 years and was appalled at what happened at my appt. I had waist length hair and let her know I was experiencing hair loss so wanted to not go too short, as I fear it may not grow out again. I told her a little past mid chest and when I noticed she cut it nearly shoulder length I started to cry. She stopped cutting my hair and said we should finish the next day where I told her I cant I have to work, can you please just finish it so it's even? I was met with exasperated sighs and rough combing like I was the problem. She told me she can't have me crying in the chair and I told her of course I'm crying because my hair is way shorter than I wanted it. Especially after stating I was experiencing hair loss and she cut over half my hair off? Who wouldn't be upset? I was all but begging her to at least finish it and make it even and she kept refusing. Stating no matter what she did she feels like I wouldn't be happy with it at the point. Well of course not because YOU did not listen to what I wanted and cut off too much. But it is also your job to own up to it and at least make it even and not let me leave with a hack job? It was all about how she felt and how she wasn't comfortable fixing her mistake. I never once raised my voice or became combative with her. I just wanted her to fix the mistake she made and at least clean it up. Instead I was treated like a nuisance and like everything was my fault for crying at over half my hair chopped off and already expressing how important it was not to go extreme because of the hair loss I'm experiencing. I will never come back EVER. I left sobbing with an uneven hack job. DO NOT GO HERE. If they make a mistake they will 100% blame the customer and defend the stylist with a one sided story to make you look like the problem. And that was not the case here. I am still in shock that she did that and butchered my hair after 10 years of trust. This is what I get. Again DO NOT GO HERE, one mistake and it will all be your fault. You'll leave feeling completely broken and disrespected. I'll let everyone know to stay far from this place. And this business doesn't need to bother with their bogus replies. I dont want to hear anymore as I've received enough abuse and my mental health can't take anymore. Just look at the photos and tell me that's not...