Tobacco & Vape Zone — Local services in Westmont

Probably the worst vape place I’ve been to. Very dissatisfied. I recently bought a device there, brand new. After charging it and first use, it doesn’t work. Call the guy bring it in and he “fixes” it. Says you need to suck harder, but barely even works. I’ve had a drop for a long time before purchasing another and never should I have to suck harder on a device. I then Drive home and it’s not working again. Call him and he leaves me on hold for 5 minutes and doesn’t even come back to the phone. Drove to the store and he says that we cannot exchange or return it and just gives us a free cartridge. When asking for the GM says they aren’t there and don’t know when they will be back....

Ended up going to Vaporz and they have a 14 day warrenty if the product is defective and will exchange it on site. You lost by business TVZ forever and I will be telling others about this.

Do not go here. Go to a place that actually cares about your satisfaction and money being spent there. Would give no stars if I could.

Update: I had the drop for 3 hour and now IT IS NOT WORKING! You certainly don't know when something is wrong with a device if i should have to "hit it harder" what a joke! Your employee wasn't a happy guy as you think he was. He was rather rude about telling us when his manager was going to come in. He "didn't know" when you would be there. I'm a dissatisfied customer and everyone who knows that if you buy a product right off the bat, it isn't going to work. like WE claimed. He didn't want to fix it and give us a free cartridge because that's what he thought it could be after we told him multiple times that we tried other cartridges. SO please i would love my money back. I would love to know who i'm speaking to because you seem to know what went on as well. Feel free to get ahold of me! I WILL be stopping in for the FOURTH...

Frank is a good guy but management has a lot to learn about customer service. I went in the shop earlier today and bought two bottles of juice. A 100ml pink burst and a 60ml from mad hatter, as soon as I got a chance I naturally went to refill my tank. I was shocked when the top came off and after 1 sec almost the entirety of my 100ml bottle lay all over the inside of my car, my pants, my mod and my car charger. I expected to go into the shop and get another bottle as a courtesy. The employee called the boss and he claimed the best he could do was 25 % off my next bottle.. Seriously?? I’ve been vaping for 5 years and anytime I’ve ever had a problem like this it’s always taken care of without question. If you would like to get treated like a valued customer I don’t think this is the place for you.. unfortunate too because I did like the shop until this experience, wow and now that i look at my change I was also shorted $4. Not the way to run...

I highly recommend this shop for anybody that is into vaping. As an experienced vaper (about 4 years) I can honestly say that the staff and selection of vape juices and mods/accessories are top notch. The prices are competitive with some online retailers and I am happy to be able to afford to shop locally again for my juices! Tony is extremely helpful when it comes to picking out juices. He asks pertinent questions and hasn't let me down yet with multiple recommendations. Though juices are susceptible to taste, everything that I've tried has been what he said it would be. Thanks for the great experiences I've had in...