Audi Westmont — Local services in Westmont

Unfortunately, I had a terrible experience here. Took my car in on a Monday for some service and a damaged part I wanted repaired. Heard back Tuesday that the part would need to be replaced - no problem as this is what I expected. After the conversation on Tuesday, it was like pulling teeth to get any sort of response from my service advisor Peter. I would text and call him - all with no response. I would leave messages that never got answered and I always had to be the one to reach out for any sort of update. I FINALLY got the car back on Saturday (after being car-less as they claim their loaners are on a 6-8 week backlog...) and checked under the hood to examine the work that had been done. I found coolant had sprayed everywhere in the engine bay, all over the belts and pulleys on the front of the engine, and promptly took the vehicle right back. Peter put all the blame on the tech but advised the work would be expedited and done by Monday. Monday afternoon comes and I have not heard a word from anyone at the dealership. I texted Peter (as I found that was the only way to get a single sentence from him) and he said the tech was working on it and it would be done that day. 5:15 comes around and I still have not heard back. I call the dealership and had to go through the automated system four times just to get an answer, and of course it wasn't Peter. I told whoever answered that I was just looking for an update on my car and he said he would relay the message to Peter. I didn't hear back and finally just went to the dealership to either get my car or some sort of rental. Peter asked the tech if the car was done and the tech replied no. Peter scrambled to look for a loaner and 5 minutes later he came back after running into the tech, saying the tech was "just kidding" and the car was ready... Another 30 minutes of waiting and I finally got my car back. The engine bay was still a mess and the oil cap wasn't even screwed on all the way.

I go to Audi dealerships for service knowing it can be 2x expensive because I expect exceptional customer service and knowledgeable technicians that know these cars in and out (I have an older Audi A6). I received neither of these things, and Peter was constantly blaming the tech instead of just accepting the responsibility as a whole organization. It was the most terrible experience I have ever had at a dealership and I assure you I will never be returning here again. I would love to speak to a service manager about this but of course no direct contact information is listed for anyone on their website, and I certainly do not want to...

I wasn’t going to leave a review on the purchase of my used car from Audi Westmont but they emailed me so many times that I’m going to review them poorly. I put down a deposit for a used car after I drove it. I was in a hurry and wanted to return the next day to buy it. The next day I had an appointment to drive the car again and purchase it. The first order of business I was told is I had to have insurance on the car before I left. I’ve never heard of such a thing. Secondly, I was told that I would have to have half of the payment of the car in a cashiers check. When I put down the deposit the day before, my sales person, Nicola told me I could pay with as many credit cards as I wanted. Imagine my shock when I was told that I needed to have a cashiers check when it was 5:20 in the afternoon and the used car manager told me he would drive me to a bank. However, he didn’t even know what time it was, and that it was too late for me to go to a bank, I told him that he needs to train his sales team what their protocols are for payment for used cars. He agreed and apologized and said that he just wanted to see me smile. I told him I would not be smiling as I was purchasing this car for my 17-year-old daughter and had a plan to give it to her the car that night. Then he proceeded to tell me that he believed in “destiny “and that maybe I wasn’t meant to give her the car that evening. If I truly didn’t want the car so bad I would’ve walked out on the deal. I agreed that I would come back the next morning with a cashiers check. The evening after I had my appointment, their business manager, John Tinault, emailed me and asked me how my purchase experience was. Imagine my surprise that I was getting an email asking me how that went? I told him my thoughts and he apologized and asked what he could do for me, I replied that I thought money off of the car was a reasonable request to which he replied” he could not do that as our prices are fixed, but he could offer me a free detailing of a car for whenever I wanted”. I can say that I am not satisfied with how this went, but I do like the car that I have and I wish my experience would’ve been much better and I would do my homework on trying to find out who the best salesman could be to sell me a used car. Clearly, they don’t know what they’re doing with their used...

I recently purchased a used 2024 Ford Bronco from Audi of Westmont through a remote, out-of-state sale (I’m located in Tennessee). While the vehicle itself met expectations, the overall customer experience left a lot to be desired — especially for a $44,000+ purchase made entirely online, based on trust and representation.

The issues began after the sale was completed. While we did receive temporary tags promptly via FedEx, several important items were either delayed, missing, or poorly handled: • No Sale Documents or Paperwork Provided: We had to formally request all signed paperwork post-sale. Only after reaching out to the Finance Manager did we receive a partial set of documents — and even he seemed unaware that the title had already been shipped to us via FedEx the day prior. This lack of internal coordination was concerning. • Missing Second Key: We were only provided one key, with no communication about the missing second key until we followed up. • Undisclosed Scratches: Despite specifically asking if the vehicle had any scratches, we were told it was clean. The transport company took photos of visible surface scratches at pickup, not delivery — so this was a pre-existing condition. The salesperson acknowledged the oversight and promised to “make it right” via text, but no follow-up or resolution was ever provided. • Fuel on Empty: The vehicle arrived with only 54 miles of fuel range — a minor issue on its own, but emblematic of the overall lack of attention to detail.

What was most disappointing is that after escalating to dealership management, we were told someone from their used car team would follow up — but no one ever did. This experience did not match the professionalism I expected from a major dealership, especially one selling a high-value vehicle to an out-of-state customer.

To be fair, the paperwork eventually came together, and the vehicle was delivered in working condition. But the customer service experience — communication, follow-through, and delivery polish — was far below expectations. If you’re local and can inspect the vehicle in person, you may have a different experience. But for remote buyers, I’d advise extra caution and clear documentation of every promise.

Unfortunately, I wouldn’t recommend Audi of Westmont for remote buyers based on...