RLX Design (formerly Rico's Upholstery) — Local services in Wheat Ridge

Sadly I had a terrible experience with this business. Around the first of September 2016, I dropped off a wooden arm chair and 5 yards of fabric for Rico's to make two rectangular cushions and a fabric pad to sit between the bottom cushion and the springs. I was told it would take 3 weeks to complete. Well this never happened despite numerous phone calls and drop in's to their business. In December 2016, I was told my chair was ready and went to pick it up. Well it wasn't complete per my written contract with them. Also I had paid in full at this visit to the shop as I thought it was complete until I lifted up the seat cushion and saw the spring pad not completed. I was told to give it a week and the chair would be done. Again this did not happen despite numerous calls and excuse after excuse. In late December 2016 when I called Rico's, I was told that they were re-placing a part of the seat spring which was never mentioned until now and they were waiting for a part to arrive and this would be about a week. About 3 weeks after that I stopped in to pick up my chair, it was not complete. I told them I was taking it with me as is. I was told that the part they needed wasn't in yet. I attempted to find out what they were talking about and found out it needed an eye hook which can be purchased at any hardware store. Before walking out the door, I remembered to grab the remaining fabric. I saw my fabric being used on someone else's project in the work area. They initially argued with me saying it wasn't mine. I told them that it was a special order fabric and that they didn't carry JoyBird products. After they looked for my remaining fabric it couldn't be found and they finally admitted to making a mistake after I threatened to get the Better Busness Bureau and police involved. Rico's was using a fabric I paid for another customer's project without my permission. Rico's agreed to pay me for 2 yards of fabric that they had zero permission from me to use on someone else's project. I would never never use this business again and was completely fed up with their lying. I generally want to support local businesses but I have zero respect for this one and...

unfortunately I had disappointing experiences with this business, twice. The first time they did not show up for the pick up of my furniture. Phoned several times, no answer. Waited the whole day. Following day I was able to reschedule. My sales person never called to inquire about this, just ignored it. When work was finished and delivered, quality was mediocre but I chose to accept it. Never heard from sales person.

The second time they showed for pick up hours earlier than scheduled. Drivers were very nice and apologetic. Customer service from my sales person is the real issue

She was helpful and appeared knowledgeable prior to signing the contract. Never once heard from her after that. I made a couple of calls and was told she could not take my call. Never called back.

Both times after my furniture was delivered, I never heard a word from her. She never gave me a curtesy call to check on the work and if I was satisfied with it. Their fees are high, and the work is ok, but not great, crooked seams. I expressed a strong desire to have chair cushions rebuilt as my chairs are old. She assured me this could be done. I like the upholstery but the cushions are hard as rocks. Seems like very little padding was used, so uncomfortable. Again, sales person/owner never called to check on my satisfaction of work or express a thank you for the sale.

I have two more items to be upholstered, but not with...

Unethical business practice. In January, Rico's collected two chairs to be upholstered, at the time I paid a 50% deposit and was told the chairs would be competed in March. After countless calls the chairs were finally completed in late August and were wrong. Originally I asked that they do not use studs on the chairs, and I was informed they would use a different method and this was agreed in the original quote.

Upon arrival they had used studs on the chairs and then proceeded to charge me an additional $450 for the materials. They also had charged an additional fee for a previous job they said was outstanding. Once I provided them with receipts showing this job was paid in full when the job was completed, they said they would knock that amount off the invoice. I was also offered a 10% discount because the job took 6 months longer and wasn't completed correctly. Once we agreed upon the outstanding balance, I gave my credit card details over the phone for that amount. The following day I checked my credit card statement and they had fraudulently charged me the full amount. No 10% discount, price of the studs, and double charged on a...