Xfinity Store by Comcast — Local services in Wheeling

I’ve had Xfinity Internet for over 10 years. I switched to their Mobile in November and may I add the third line at this store Their computer fouled up and restarted it in the middle of processing my sale so I had to pay the upfront fees and taxes to add the third line twice that day before I could leave with the phone because the credit card processor processed the charge but their computer had reset and didn’t I spent two hours in between transactions arguing with my bank that the Xfinity rep was telling me the bank had to refund the money and the bank telling me the Xfinity rep had to refund the money so I finally just paid it the second time so we could leave with the assurance and promise from the Xfinity rep that my $121.99 from the first charge would be refunded in 7 to 10 days we are 11 months later y’all and I’ve spent countless hours in conversations via telephone via text via email trying to get my $121.99 back into this day. I still do not have it. They didn’t add the insurance on the third line that I added as we discussed in the store I’ve called in several times to try and have that added no luck on any of it i’m so disappointed so fed up so ready to switch my mobile and Internet to another company as this one has robbed me and refuses to make it right. I disputed it through my bank and got the money back only for Xfinity to dispute my dispute and the bank and give them their money back two weeks later with no for warning to meet. I do not think that I can continue to contribute to and support such a huge company that has all the resources behind it that you could imagine but they can’t figure out how to give me my money back that they will say inadvertently stole, but I have all the screenshots all of the chat transcripts of my fight to get back the money. I already worked hard for now I’m fighting even harder just to get it back for over 11 months and still don’t have it. This company does nothing but lie be fraud, manipulate and steal from its customers. At least that’s what they’ve shown me in...

So I had stopped at the ixfinity store at the Highlands today to see about an upgrade to one of my lines. I gave my name and waited my turn to be called to be waited on. A man called my name and I approached him and explained what I was looking for. I had explained to him that I had recently upgraded my one line ( I have 2 lines ) this morning ( through ixfinity when I called in and spoke to a man with a broken accent ) and was wanting to upgrade my second line as well. As we were talking he was explaining that I could only get one upgrade and for the second upgrade I would have to pay full price for the phone. I didn’t quite understand him so I asked the question in a different way. He said “ like I told you YESTERDAY “ With a tone and continued to talk down to me. At first I thought I mis understood him. I hadn’t talked to him yesterday nor had I seen him yesterday I wasn’t even in the store yesterday . So that’s why I thought I misunderstood him. As we continued to talk I asked him ok can my husband get a line all of his own to be able to get an upgrade and the worker said “ as I just told you again “ with tone and belittling me he said “ you have to have an active account Through ixfinity to get a cell phone “ This time I knew I didn’t misunderstand him at all. let me tell you that the man who was suppose to be helping me and answering my questions was more than rude. He belittled me and I walked out of the store so embarrassed. Mr RUE ( was your first name ) shame on you for making anyone feel that uncomfortable. Maybe you were having a bad day ? I get it. It happens to the best of us. To treat a customer that way was horrible. I was absolutely ready to pay the full price for the iPhone 11 Pro. All $999.99 because it was for my husbands birthday present. But after the way I was talked to I think we will take out...

I went in yesterday because I'll be moving soon and wanted to get everything ready to be transferred to my new address next week. Unfortunately when I got home yesterday my internet had already been disconnected. Mistakes happen. I went back today to see about getting it turned back on and The employee named Rue who "assisted" me was extremely rude and not helpful at all. He took 2 minutes to determine "things looked good on their end" so he told me I need to call the 1-800 number. (Anyone who has dealt with Comcast knows the 1-800 number is an abysmal maze where you could spend 2 hours just trying to speak to a human) So I tried to explain what exactly was going on and he didn't want to hear it. Just kept repeating that there's a 1-800 number to call. I drove to the store thinking if I talk to a human they would TRY to help but Rue had about 5 minutes to give me before he just walked away from the table. Didn't get a manager to see what could be done, didn't offer to send a technician. Just told me to call the service number. And remember- I had internet before I walked into the store yesterday, it was their mistake they refused to...