Drybar Whitefish Bay — Local services in Whitefish Bay

I loved the bright, airy interior.

After checking in, I helped myself to some coffee. They have a little coffee and water station by the window.

Kiki came to greet me after I checked in. We talked about what I wanted done. I asked for beach waves, and I think Kiki called it the Mai Tai.

Then we went into the shampoo are to get the hair washed and conditioned. I've had better shampoos with my hair stylist - usually, they give me a quick massage when they shampoo, but at Drybar, you have to pay an extra $15 for a massage. So they don't massage unless you pay extra. A bit weird, since shampooing by default requires a little rubbing around the scalp, but it felt kinda like she was holding back. I didn't need a proper massage, but I would like to get the normal shampoo I expect at a salon.

The blowout itself was great. Kiki was super friendly and talked nice and clear through the hair dryer. She also did give me all the details on their subscription program and add on extras. As well as their product line up.

I did ask for not too much product, and I think she minimized on the product usage. Hair didn't feel sticky afterwards, but I did have a lingering hairspray smell, which I didn't like too much. Their products generally have a tropical scent, and were not unpleasant, but hairspray is hairspray. Once the tropical scents evaporated, my hair still had the hairspray smell the next day. I ended up having to wash my hair a day earlier than I usually do.

Having years of hair curling experience under my belt, I gotta say the style wasn't all that much different from when I do it myself, but it was definitely a relaxing and pampering experience that I don't get when I do it myself. I wasn't sweating and my arms didn't hurt. lol

Payment is done at the counter afterwards, and my stylist stayed with me through the payment. Tipping is separate, by cash or Venmo, rather than through the credit along with the payment.

Overall, such a relaxing time while getting my hair done! I could definitely get...

Drybar is actively discriminating against black and brown women with Afro textures by requiring them to pay extra for blow dry time.

The stylist I had there was awesome and she gave me a a drink and my experience was great but when I got up there to pay I was told so just so you know it’s a new policy that every minute past the standard time to blow dry we charge one extra minute per blow dry time and I was told I was supposed to charge you 30 but I will charge you an extra 15. Mind you I have fine 4b 4c hair. My hair is so fine I can blow dry my hair bone straight at home in under 10 minutes . My cousin works for dry bar and has done my hair and even she knows that it only takes like under 10 minutes to blow dry my hair ! So I asked they lady how am I supposed to know what time it will take a stylist to blow dry my hair and she goes just add a fee on in booking next time . Why do I have to have added fees and all this extra stuff when getting my hair done but every other lady that walked in there doesn’t I came On time with hair detangled and i still had to pay extra! Literally that’s racist and discriminatory as hell!

I think I will just be going to ulta at this point since my hair type is not a problem For them but it is...

I get it there is a policy in place for all businesses to run successfully. However it’s one thing to say No! But as a business owner I always follow up with here’s what I can do.

That wasn’t the case it was a flat out NO then as I was trying to ask for other options the manager said to me Ma’am sorry I have to take care of other clients mind you I rant and rave about this place and recommend drybar to so many of my friends. Well… I will no longer recommend anyone to the Whitefish Bay location, and I won’t be back there either.

Thank God the downtown location was able to accommodate me by providing me with a later appointment after the manager from Whitefish Bay lied and said the stylist had nothing else available for the day.

I run a business myself so I get it policy is policy, but be rude and nasty when dealing with someone’s else’s business is totally unacceptable and unnecessary. The customer should never feel your frustration over the phone. Lose the attitude when dealing with people gain knowledge of how to accommodate a guest while still abiding to policy. They put these young people in positions that they aren’t ready for. Thank God for the Downtown...