Consumer Cellular — Local services in Whitehall

I had consumer cellular for 5 years with spotty service. I recently changed carriers which was 4 days into a new billing cycle. Consumer cellular does NOT prorate the final bill and the customer service representative told me that I would owe nothing, when I ported my phone number to the new carrier. Well, I owe $115. Nobody takes responsibility for misinformation by their customer service people. I was told that in April of this year they changed to a final billing process of a full month as a balance bill. I was told that I should have received an email outlining the change of service agreement. I did not get an email. I was told by a supervisor that it’s my responsibility to check on their website for changes in their service agreement. Well, if I wasn’t informed that the service agreement changed then how should I know to go on the website and check? Check monthly? I am angry and disgusted that this is the attitude of a carrier who markets to seniors. Lesson learned and glad I’m no...

I went to this new store to ask a Lot of questions. I ALMOST PREJUDGED as I walked in the door because of age, hair style & race. I haven't done that in my past. With today's world & my age that racism starts to creep to a senior's thought. I'm ashamed to say this. It goes against what is truly in my heart. I'M SO GRATEFUL THAT I WENT IN & IGNORED THAT THOUGHT. I MET THE MOST WONDERFUL YOUNG MAN, QUADIAR & YOUNG LADY, JENNA. THEY LISTENED To All of My Concerns & Questions. When I mention one problem I had, I got off the subject of phones & unfortunately brought up my past experiences. They were So Kind and listened & IN A PROFESSIONAL WAY got the conversation back to the phone. THEY ARE THE BEST representative OF CONSUMER CELLULAR. VERY KNOWLEDGEABLE & PROFESSIONAL. AN ASSET TO THIS WONDERFUL COMPANY & A Refreshing Reminder to the Old Saying: DON'T JUDGE A BOOK BY ITS COVER!! Thankyou for a Lasting Experience. They Restored My Faith in the...

Went here for a new phone and to switch providers. I was blown away by the customer service. Read reviews that they rated highest as I was in need of a new carrier as Verizon bills had skyrocketed over the years. Fortunately for me I went on their opening day. Everyone was super helpful from the moment we walked in and throughout the entire process. I...