Kevin Russell was my sale associate.. then later in the conversation I found out he was the manager.. I couldn't have asked for a Nicer Salesperson / Friend to help me with all the knowledge that he had when I have so many back and neck problems. Kevin went above and beyond was so helpful made sure I had the right bed for the money that I had .He gave me a great price we tried several different beds until I found the right one. He was so kind and sweet when above and beyond was not pushy at all. He wasn't anything like that. He really cares about people and making sure that this experience is going to be a great one. He really wants to help people with their sleep. He shared so much knowledge just about the beds in general and sleep and what it can do for the rest of your day. We actually watched a commercial video because I said that's what happens with me. He also helped my friend who has major black problems. I did purchase a twin bed from him and he made sure it was the perfect one!!! There was also another gentleman that worked there sales associate who was also very kind and sweet and knowledgeable. I Would highly recommend this store !!!! Kevin definitely knows what he's doing and he's in the perfect position for what he does. I will DEFINITELY will be back and request Kevin in the future because I am going to purchase the queen of all Queen beds . It is actually it's a king size ,but it is meant for a queen.. lol. Kevin also shared his knowledge about that bed which I fell immediately in Love with and offered us a payment plan so it would help us with the purchase in the future. I Would DEFINITELY recommend This Mattress Firm Store for anyone who is interested in a great night's rest/ sleep 😴.. which is so important in life.. and you will not be disappointed he is an awesome salesman and I have to give it to Kevin Russell.. like I said He went ABOVE and BEYOND. I'm so glad I picked this store and I will DEFINITELY be Back!!! THANK YOU!...
Read moreMy husband and I are in need of a new mattress and decided to stop in at the Mattress Firm Whitehall North location to look around. As soon as we walked into the store we were greeted by the salesman Kevin. We kind of told him what type of mattress we were looking for but we weren’t really too sure as there are so many different types now to choose from. After Kevin asked us a few questions and tried three different types of firmness he knew exactly what type of mattress would be best for the both of us. After trying out four or five different styles we narrowed it down to two. So my husband and I could discuss and see what we wanted to do Kevin gave us time to talk amongst ourselves. In no way at all did we feel pressured or rushed, he took his time explained everything and answered all of our questions and concerns. We finally agreed on one and Kevin explained thoroughly in detail the breakdown of price for everything and the warranty and delivery process. We would definitely recommend this store to all of our family...
Read moreI got my first apartment and with it came my first mattress. All throughout my time living at home I always had hand-me-down mattresses, with mattress toppers, etc to try and make it work. With Covid-19 running rampant I didn’t know what to expect since buying a mattress is an in person experience. I did my research and I wanted a store that had lots of options and specialized in mattresses. I went and Kevin was FANTASTIC! He asked my questions and I laid on different mattresses and told him what worked and what didn’t, and we did 3 different brands and I found the one that was perfect for me, how I sleep, and my complaints on my current mattress. If you want a cheap mattress they have those too, but I LOVE my sleep and wanted to invest in a place where I spend many hours a day/night. It was an amazing experience and I left feeling like I got a great deal! I can’t thank Kevin enough for everything, and I can’t wait until I have my first night’s sleep on my...
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