White House Black Market — Local services in Whitehall

Visited your Lehigh Valley Mall location on Thursday, August 27 at approximately 8:30 PM to spruce up my Fall wardrobe. After years of management experience in the retail industry I know how important it is to make the clients feel welcome and special. Needless to say I felt nothing while I was browsing. Was never welcomed, never acknowledged or serviced in any way. Now wait I stand corrected the associates did say good bye as I was exiting the store. Poor customer service to say the least and nothing at all what I am use to when shopping in a White House / Black...

Bought a blouse at the airport store on a credit card at full price. Yet the store couldn't look up my transaction and I only got $32.50 back for a $79 blouse, BUT had I been part of their email catalog list they could've looked it up. I won't shop there again. Poor customer service. I called the number below today and after waiting on hold for 18 minutes and 24 seconds, I had to hang up to jump on a work call. Any other suggestions on how to get in...

Today I went in for a suit for an interview. I am highly pleased with the customer service I received from Lucia. Lucia went above and beyond in curating a look from shoes to jewlery. We ran into an issue and she handled it with grace and professionalism. I will certainly be an ongoing customer....