Walgreens — Local services in Wichita

Went in with my boyfriend to have a persciption filled. The Dr. called it in about 1:30, went to the pharmacy around 5:00. Was told the persciption wasn't filled yet, he asked about how long and was told "until its ready" turned around to sit down "insurance, I need you insurance" he gave her the insurance card, she put it in and told him he'd get 30 days worth persciption was for 90. He asked if she pulled the right insurance because he had two, one for the Dr. one for the persciption, both on the same card. She informed him she put in the one on the card. He asked which one ''the one on the card" back and for maybe twice more so he turned around and walked away. We went back about 15 minutes later same associate was being just as unhelpful with a women trying to fill her persciption. Apparently the medication was on back order and she could only get a partial refil and would have to call back repeatedly until it was back in, they wouldn't transfer her refill or look up if aanearby pharmacy had the medication. We got to the counter and asked why it was a persciption for less then the perscribed amount and was simply told he can come back for the rest when he was out and was asked to pay. He had to see the pharmacist before being handed the medication. She took less then a glance at it, gave him the wrong instructions on when to take the medication (once a day instead of twice) gave incorrect information about the medication and told him he could have bought it over the counter. He told her yes, but then he'd have to pay full price (insurance) and thought it would be convenient to get a presciption but was wrong. He was then told "well you have to do what you think you should". We used to love the pharmacy staff at this location, I don't remember their names but there was a petite young Asian women and a young white male who always we're friendly and helpful. The worker "Liz" and the pharmacist who were there tonight we're unhelpful, rude, wrong, and I sincerely hope they are transferred from this location and or hopefully no longer work customer service as apparently it's not their calling. If I have a good experience in the futute I'll happily update...

My brother was demanded by his nursing school for his covid-19 vaccine card. When he moved out from an abusive house a year ago. He lost his card along with some paperwork. Until now he has to go back to this location in which he took the vaccine from years ago. The first time he asked for his covid-19 card. There was an old pharmacy tech lady not really friendly, keep saying she cannot give his covid record card due to she cannot find any information about him in the system. After half an hour of argument, she somehow figured it out and gave my brother his card. The second time when he accidentally lost his card when he brought it to a doctor's office in El Dorado. He keeps it in a folder along with other paperwork, but somehow his card is lost and not the other paperwork. Things happen in life, people lose the stuff unintentionally. My brother came back and asked for a second replacement. He has to talk with the same tech lady again. This time she just gave him the worst attitude you can ever get from a tech. She brushes off his request quickly and when my brother asks her when he can come back and get a second replacement of his card. She just said :"I don't know", and turned her back away from him and ignored him. I have to call another friend to come and help him out and talk with the pharmacy manager to solve the problem. The manager seemed to understand and quickly got my brother's card replaced. It took everyone the...

I don't normally write reviews, but the lack of customer service from one particular employee was really frustrating... My doctor sent over a prescription to be filled by the pharmacy. Upon arriving several hours after my appointment, and giving my name and date of birth for the prescription, Jordan - a red hair pharmacy employee, told me that they didn't have it filled and that it was an OTC item that I could get myself. I tried to get more information for what item I needed to be looking for, but he just told me that I could get whichever would be cheapest. I told him I had no clue where to even start to pick out the item, and that I would prefer if they could fill it. He told me that insurance wouldn't cover it anyways, and the only difference between them filling it and me getting it myself would be the difference in tax. My understanding is that a pharmacy should fill all prescriptions sent to them (whether they are OTC or not) or at least be willing to help a customer who has no idea where to begin to find the prescribed item. After having used this particular Walgreens pharmacy for my husband's prescriptions for several years, and not having many issues, this experience is disappointing and unhelpful to customers who rely on the pharmacy to guide them in what health products to use. I hope this employee is able to better help the next customer who is picking up their prescription or just needing...