Verizon — Local services in Wilkins Township

After a tough time with my service provider I decided yesterday that I wanted to make the switch with my phone service. Jordan, the sales rep, was the only staff member on yesterday, which seems like mammoth task for a weekend, but he was so patient and helpful. He handled the chaos of everything with charm and professionalism. Despite multiple customers coming in and all needing him at once, he did not cut corners and he didnt rush his time any of us. While I waited anxiously on him to be done with one client, I watched as he patiently showed the customer how to use a camera feature on his new phone. He paid attention to the details of our individual situations and took time to listen attentively to our issues. In porting my number from my old provider to Verizon the system froze and my number was lost in transition. I loss service on the current phone, but I did not have service on the new phone and I was terrified. Everything related to my work used a two factor authentication that happens on my phone! The store closed at 8pm, but Jordan troubleshooted the issues with his team over the phone in my presence until 9pm. I wanted to be livid about spending 4+ hours in the store (I left and came back twice), but his determination and peace put me at ease. He apologized profusely for the delay in getting me set up and ultimately I left Saturday night with no working phone. I returned Sunday to see if any progress was made or if I could have my number returned to my old phone. Again, patient Jordan made the necessary calls and got everything set up for me on round two. Most customer service reps can be kind and professional when things are going well and their are no issues, but Jordan was under soooo much pressure yesterday and today and he handled everything impressively well. His peace reassured more that it would all be okay in the end and it was. Jordan is to be commended for his hard work, his professionalism, and his calming peaceful presence. Verizon should be honored to have him. After all the setbacks yesterday, I was tempted to stay with my previous provider, but Jordan's presence is what made me feel at ease about sticking with Verizon despite the fiasco yesterday. thank you Jordan. Somoene might say "it's your job", but many people have jobs they don't care enough about to do them well. Thank you for doing yours well and for treating your customers with respect, understanding, and dignity. I'm giving Verizon a second chance only...

My journey started last month when I needed a new phone I came into the Verizon store in Monroeville. Zach was very sufficient in his customer service skills he began to ask me questions about my desires in a new phone. Through his questions and our conversation Zach helped me narrow down my search to a new Motorola 5G. (Enjoyed Zach's conversation and knowledge) Not even a week later my phone fell from the bathroom sink to it's demise on my floor and the entire screen cracked. I was very distraught because I just got the phone I return to the Verizon store in Monroeville where I'm met Riley who assisted me in filing a claim. Riley could see it on my face and hear it in my voice that I was so distraught about my new phone that I just got a week ago had a cracked screen. Riley was very nice and sweet he went above and beyond filing a claim, making phone calls and answering as many questions I had regarding my claim. (Cool glass Riley) Once, my new phone came in I called myself doing a self activation late last night but to no avail. This morning I had one thing on my mind which was coming back to the Verizon store in Monroeville and figuring out what I had done to my new phone. This is where I met Roberto and his welcoming smile asked if he could help me, I examined to Roberto I tried to active my phone but I can not dial out on it. Roberto in less then 1 minute figured out that the wrong Sim card was in. I immediately felt relief, solving my phone issues Roberto asked if there was anything else I needed and I told him I would like to put my phone in my business name could he assist me with that. Well Roberto sufficient in his customer services skills knew all the right questions to ask, because of his questions it lead me into a new hum tracker, watch, discount on my phone bill, knowledge about all my purchases, and feeling very satisfied with Zach, Riley and Roberto (keep smiling Roberto) who all made it possible for me to keep my business on track. Thank you guys so much for all that you have done for me with in one month of me being a new Verizon customer. God bless you all! Lucille AeroTrip...

So I went in to return a WiFi extender they gave us with our new router the previous week that we didn’t want or have a use for. The account is in my husbands name so the woman who initially waited on me, her name is Q, said I would need a code texted to my husbands phone. Unfortunately my husband was in a work meeting and couldn’t be reached. So I leave and come back about an hour later once I knew I could reach my husband so he could get the code. After standing there waiting this time for 45 minutes without being acknowledged by Q or the other employee, I was finally helped by the male employee. HE DIDNT NEED TO TEXT MY HUSBANDS PHONE OR GET A CODE FROM HIM!!! The whole reason I had to wait and come back!! He was able to do it with just my husbands first and last name.. so why did Q make me leave because I couldn’t get this code?? I wasn’t buying anything just dropping off a wifi extender..Honestly so, so ridiculous. The customer Q was helping had many issues and ended up leaving yet she still continued working on her order instead of helping me and she knew all I needed to do was drop off an extender. I will be switching my cell service from Verizon in hopes of never dealing with them ever again. And once I’m not locked into an internet contract with them I’ll be switching back to...