Starbucks — Restaurant in Wilkins Township

I’ve been a Starbucks fan girl since I was in college. I even have a legit gold card. 😉

This used to be our go-to Starbucks for the last 5 or so years. Before the pandemic, this is the one I chose to sit at and do work. During the pandemic, we were in the drive-thru almost every day just to get out of the house and see a friendly face.

We loved this location for the consistency, quality and the friendly employees. These days, however, there seems to always be a problem. We actually order on the app thinking that will help our orders to be correct, but to no avail. We don’t get the extras we add to our orders and are charged for. Or we do not get the requested Blonde Roast. Or we get toffee flavor instead of caramel. Or the other day, I got a Frappuccino that literally tasted like there was no coffee in it. I almost feel like we’re being Punk’d here. The cost has gone up a lot over the last few years, and so when you’re paying $5-$6 per drink, you expect to get what you order, at the very least.

There are normally a lot of nice people working here, despite the mistakes, but a few times lately, we have gotten an attitude when asked for the drink to be corrected. This is not the Starbucks that I have known and loved for the last 15+ years.

I have a feeling we aren’t the only ones who are having a difficult time with this Starbucks location, as they never seem to be busy anymore.

I hope something changes soon, because I love this store and really...

The atmosphere is definitely inviting, open, and mostly clean. The menu is consistently changing every few months, which is normally good, however, they tend to remove popular items or those that you typically want when planning to stop after it's been a couple of months since your last visit. Food is tasty and filling, and they make your drink per request, I haven't had any baristas butcher our drinks or forget to add what's requested. The only negative is the customizability limitation on sandwiches and the removal of certain desirable menu items. Employees are usually friendly and soft-spoken when it comes to dining area closings etc. They are helpful, and they answer questions truthfully and understandably to those who may not understand the "Starbucks Lingo" per se. Overall good experiences when I've stopped in and I would recommend this location over several others in the...

Everyday I order the same thing a Carmel Ribbon Crunch with extra Carmel drizzle and extra Carmel crunches with a warm cheese Danish. Everyday, the Danish is not warm because they make it to soon and let it sit 10 minutes while waiting for your drink and everyday there is never anything extra in my drink. I’m paying almost $7 for a drink that is never made correct. I understand there short staffed so I don’t ask for my drink to be made again. It’s not hard to read tho. I work in custom service also so didn’t even want to post this but telling corporate gets nothing accomplished either. Do better. Read what is suppose to be in the drink. Maybe tomorrow’s drink will be...