The Mint Gaming Hall Cumberland — Local services in Williamsburg

Absolutely HORRIBLE EXPERIENCE!! I had parked my small utility trailer in 2 vehicle spaces in an upper lot from the 1/2 empty parking lot outside the entrance. I parked NEXT to a truck with a long utility trailer. We were greeted at the entrance by an employee asking us to move to the VERY FAR lot. I complied. Once in the hall, I asked to see a MANAGER. I wanted to suggest that a sign indicating the CORRECT parking lot would be EXTREMELY HELPFUL, and would have saved me extra trips in the hot sun. I also had a problem with it being ok for a vehicle larger than mine be allowed to remain parked in the same lot I was told to move from. (SEE PHOTO). I waited for what seemed an excessive amount of time and told the security fella Larry to cancel my request to see the manager. I just wouldn't be returning if pulling my trailer. I have stopped in a few other times and had a pleasant experience, even though the payout from the machines seemed to be very low. I would love for the TOP MANAGER to see the footage from September 17th, aprox 1PM to see how I was treated by "manager" JENN. I enquired as to why they wouldn't avoid the issue I just encountered by placing signs directing "oversized vehicles" to the far lot?? The manager that had approached me in the players club line (learned her name is Jenn, )said "the management doesn't want to trash up the place with signs." I have to admit, that wasn't a very professional answer!! When I asked why the other vehicle was allowed to remain parked there, she became very angry and told me to leave immediately. With shock and disbelief, the situation escalated to "you will be arrested if you ever step foot on HER property again." When I asked to speak to the hall manager, she said she was it. When I asked for her name, she kept twisting her body so that I couldn't see it. I've been in customer service all my working life. I have NEVER encountered someone who is supposedly "in charge" to act so rude and VERY UNPROFESSIONALLY. I would appreciate someone contacting me in regards to this matter. Thanks. In the photo, you will see where I had to relocate. I'm the black SUV/trailer. I had been parked next to the white truck/trailer prior to being asked...

This place is horrible we came on a Wednesday hardly Noone was there we had an RV we went to the back to park because they don't have RV spots so we wanted to be out of ppls way it was a huge spot and just had 5 cars in the back we got out to let our dog go potty so security Larry came out with his chest swelled up said we couldn't park there which I guess would be fine but he was a jerk from jump and not one sign up then he preceded to say the dogs couldn't pee on the blacktop or smell the containers I know I know I was shook to so we butted heads I said that's insane no signs were up stating u couldn't park there so what would they have done if we went straight in the casino had it towed I talked to GM Henry I ask him what if we had a car he said they ask everyone at the front if they have an RV I said that's a lie because I have been there bfor and parked in the back Noone said a word I said he was a liar and yall know the drill he said don't call me a liar I'm like don't lie then so anyway back to Larry the security guard I told him we will just leave he said yes u need to it's already been escalated he ask for our ID like he was a cop lol yeah that didn't happen we left I tried to call and get manegement they always sent me to Larry so the next day I got Henry also a jerk I could tell immediately he was aware of what happened Larry's side of course and he was on Larry's side I had to say hello to be sure he was there after I got done speaking so he said yes that is employee parking ok put a sign up right like how would anyone know if we had a car even smh it's just a game they play and also if u have an RV don't go they said they just changed the rules no RVs allowed anymore for employee safety like what BUT not only that a good employee came prior to Larry I ask him what would be a good game he said they have it rigged where u can't win so he doesn't play so this place is horrific all the way around when I went and saw 5 cars that should have been a sign STAY AWAY ALL THE MANEGMENT HERE ARE JERKS KAYLA WAS SWEET THO she got me to...

As an OTR truck driver several things peek my interest. 1.) Acceptable ways to spend my time and my money. 2.) Respect for myself and those around me. 3.) Precise and easily understood rules and regulations. (Either read or stated)

Arriving in the parking lot of THE MINT casino I looked for any indication that my kind (Truck Driver) was not wanted. Not seeing such a sign I took it as a "Driver's we appreciate all you do for us. Please feel welcome to park here and take in all the beauty and wonderment that our establishment holds." I had a couple drinks ( knowing I was here for a 10 hour break per DOT (rule 3 above) After gambling and winning I returned to the confines of my truck to sleep the remainder of my off duty time. I was awakened by man stating I couldn't stay there it is private property. I let him know I didn't see any signs stating that and it would not be a good idea to move considering my light level of inebriation. He informed me he didn't care that I was given drinks and that there are no indications to the private property rules and he was going to call the "PD" if I didn't remove my truck off the property immediately. The place wasn't even closed yet. 500 parking places, 10 cars on the parking lot. Plenty of room left. So moral of the story if you don't want citizens who drive really large vehicles who have an over abundance of money and time to frequent your establishment where they would happily spend both I suggest you DON'T DO what THE MINT casino has done. Just do us all a favor and save us both time and money and PUT UP SIGNS stating DO NOT PARK AT THE MINT CASINO. Security guard Whitman: Thanks for all you do for your company. I am sure they appreciate how you handle...