Superstore Electronics — Local services in Williston

Why I will never shop at the SuperStore in Williston, VT again.

We bought a dining table set four weeks ago and set up a delivery time. We then decided to pick it up because we were moving and Penske is a couple miles away from their store. My wife Maria called them to setup a pickup time and they got disconnected. They called me back and asked if my wife's name was Mary Anne.

When I managed to park my giant moving truck at their store, I went into the furniture show room where I saw two middle aged women chatting each other up at their desks. They heard me enter, looked over at me, and then looked back at each other and started talking again. I went upstairs where I bought the dining set and found two more women were chatting with a guy who had some blueprints out. They looked at me like I had two heads and were just plain snooty and unwelcoming.

(Brief side story: The lady woman happened to be the one we saw two nights ago in the furniture room when we went looking for a sectional couch. It was 5:30pm and they close at 6:00pm. When we walked in, the first thing she did was come up to us and inform us that she was closing in 15 (not 30) minutes and asked what we were looking for. We told her and she proceeded to give us a walk by of every single sectional in the store; didn't ask us if we liked any of them, didn't ask what our price range or style interest was, etc. When we had seen them all she said something like "I'll let you think it over" and walked away. Needless to say, we left)

So, when I asked for my dining set they told me it was in the warehouse and not in the store. I asked why no one told me that 2 hours ago when I was on the phone and they said that all pick ups are done at the warehouse and handed me a piece of paper with directions on it. The guy sitting at the table chimed in and said that they sent it over there to package it up for me. Since I didn't buy a floor model, I had no idea what he was talking about, but I left very angry instead of flipping out. There was a guy walking around the furniture show room so I decided to tell him about the awful customer service.

I followed the directions and found myself on the same road Penske is on... enough said.

We found that the table had two missing pieces. I had to wait until Saturday morning to call. The guy who I saw the day before answered the phone. He told me he'd try to order me the parts that day, but since it was Saturday he likely wouldn't get the order in until Monday. I told him my back story and how angry I was. He said he was sorry to hear that, but that he was there the day before and was surprised to hear yesterday that I thought the customer service I got was bad then proceeded to justify himself and his employees and insist that the customer service wasn't bad. I was actually coaxed into arguing with him for another couple of minutes. He finally said they'd have someone out Wednesday to put it together for me.

Called today and the woman on the phone told me they'd call me back on Thursday with an update. I asked what happened to my Wednesday delivery date and she said they couldn't know whether they could have it by then. When oh when will we be able to eat somewhere other than our coffee table? Please don't do business with them. Check out Wendell's in Colchester. They were awesome.

Gave them 2 stars instead of one, because the electronics department...

UPDATE 10/7/2024: We needed service on our new Samsung frig from the Super Store for an Ice Maker that had died. The replacement was installed in only a week or so after that and required another visit a week later after that for a quick adjustment, but, I will say quite honestly, the Repair service and SuperStore came though for us promptly and we could not be more satisfied with this repair experience.

Service and support after the sale is as every bit as important as the initial buying experience and The SuperStore will continue to get all of our business wherever possible. We've just made a second purchase with the SuperStore in February 2024 for a new Samsung Dual Oven Range to go with our Side by Side Samsung Frig we got from them last year.

There was an issue with the Double Oven not working at all. Kimberly, the Sales Manager, got their repair service over to our home in only 48 hours after I'd notified her of the issue the day of delivery. The issue turned out to be minor (an unplugged connection) and we were back to enjoying our new Dual Range so soon after delivery only 2 days later.

We are so pleased how quickly Superstore/Kimberly handled our concerns and got things resolved.

I've purchased from the Super Store since the late 90s for both appliances and TVs/Electronics and every purchase has been a 100% satisfactory experience.

They stand behind their products and if you have valid issues or concerns, they'll resolve for you to your satisfaction.

They fully support extended warranties and handle quick replacements as well as I know when my dehumidifier died and they handled the extended warranty replacement very promptly!

Gotta' say, PLEASE give this Vermont owned business your patronage and they will "deliver". The chain stores selling the same or similar products have less interest in your satisfaction after the sale. It's just not the same quality of customer care that you will get from a local Vermont owned Business.

We are due to get a new over Range Microwave/Vent Hood and it will be SuperStore where we'll head first!

5 Stars, and...

I will tell you why you SHOULD shop at the Superstore!

About 4 years ago I went to the Furniture store next to The Super Store and was VERY VERY unhappy with the quality and price. So i took the short walk over to The Superstore and was instantly happy. It was the no sales tax day so it was very busy. I was promptly noticed by a sales woman and all my questions were answered. The quality was so much better than anywhere else I looked and the prices were even better.

The couch i wanted was in my price range and the sales woman did not stray too far over my budget like most do, so you will spend more money. We set up payment and i was out the door a very happy customer. I would say the only downside (which is not the worst) is a slow delivery time. Its 4-6 weeks. I do not know what other furniture stores have for a time frame but i like instant gratification :)

When the furniture was delivered it went very well and they even helped me move my old couch out of the way. They guys were super nice and well mannered. Any other time i have had things delivered they guys that come into my house are not the safest looking people so it was good to see a smiling face.

I just purchased a king size bed, Chest of Drawers and 2 nightstands. I am currently redoing our bed room and i asked to have the delivery pushed back a few weeks and they were perfectly fine with that. The Customer service was just as good as the first time or maybe even better. I am very happy with the superstore and all they offer.

The other post on here sounds like the person was looking for a problem. And the problems they did have were so minor it wasn't worth their time to write what they did.

I RECOMMEND THE SUPERSTORE...