Truly a terrible experience all around. Ordered a couch in early summer 2020 and was told things were taking a while from COVID so time frame was probably end of August or early September. When October hit and we hadn't heard anything at all, we called and we're told that it would be November. So December ends, still absolutely no contact from Superstore. Called in January and was told February. Called later in February and finally made a stink (my name might be Karen but I don't like to complain), then was told that they would give us a couch meant for someone else even though they shouldn't and made us feel terrible. Also, how many times did they bump our delivery back for other people who didn't wait an entire 9 months to complain?? Anyway, the couch that we splurged on then sank in and deteriorated in mere months and we finally got rid of it after another couple years. Found a thrift store couch for 1/3 the price and infinitely...
   Read moreI can't believe this place has so few reviews for how big they are. I once made the mistake of purchasing some kitchen appliances from a boutique high-end dealer. Never again. I have purchased a large screen television with sound system, washer/dryer and refrigerator from SuperStore all in the last year. The sales person I dealt with most recently, James, was incredibly friendly and knowledgeable and made the whole experience easy and enjoyable! Imagine enjoying buying appliances! The washer/dryer combo was installed yesterday. The crew arrived right on time. They were extremely courteous and professional and did an amazing job removing the old appliances and installing the new ones in a very tight space. I will never purchase a major appliance anywhere else. Oh, did I mention zero percent financing over 12 months for qualified buyers???? I love...
   Read moreFirst we shopped online, so we more or less knew what we needed/wanted. The salesman was very attentative, discussed options with us. The whole sale took 10-15 minutes. The delivery date was exactly as stated (10 days from purchase, due to stainless not being in stock). The store stayed in contact the day of delivery keeping us informed of delivery time. Our delivery guys were Tim and Allen, very curteous and very careful taking the old refrigerator out and installing the new. They carried both with straps as not to damage floors or lawn. Did not ask me to sign any paperwork until the installation was completed. vVery happy with the entire transaction. Whole different experience from dealing with big box stores which we have done in the very...
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