Ashley Store — Local services in Williston

I loved my furniture from them! Until the wooden support in the frame gave out and the Cushions did on one of the couches after the warranty was up. I loved my mattress! Till it gave out within its warranty and because there was a stain it’s not covered. You show me a parent that has a bed that doesn’t have at least one stain. Also, if that’s the case, fine! But when someone calls to try and get a mattress covered, have a form so your sales people know what to ask. “Is there a stain?” Should be the first question, at that point null and void give the info there. Don’t make people wait for the warranty people to come out take pictures and measurements that mean absolutely nothing and wastes everyone’s time and then wait another 10 days with no word and have to call the store back to figure out what’s going on with it, to then be told it’s not covered. If you want to have people come back, be upfront! If you have this kind of situation and the customer is frustrated but not belligerent, WORK. WITH. THEM!!! Tell them to come down and we’ll workout a deal for you! Be a sales person! Be the manager of the department and own the issue and offer to help instead of “have a great day”. Want the business! Then maybe your rating and...

I purchased a couch from this company and paid a $150 delivery fee. Upon it being delivered I decided it was far too large for my space. I was incorrectly informed by the delivery guys that there was not a return policy otherwise I would have had it removed that day. After a few days of just hating said couch I called the store and was told there was a 48 hour return time of which I barely made. I went to the store to pick out a different couch and made a pretty impulsive choice due to the time frame and was told I can return the couch and they will just swap it out when the new one comes in for just another $150 delivery charge. After mulling it over I decided I didn’t want to make another impulse choice and asked if they could just pick up the old couch for the $150 delivery fee. I was told yes on the phone then was sent an email shortly after about a 10%-50% restocking fee. 10% was the minimum. This charge was going to be waived when I was going to buy a new one but because I wanted to take my time this fee would not be waived. This is bad business. Do yourself a favor and do not buy from...

Ashley Furniture in Williston; What a lousy experience!!! I found a chair that I wanted, right materials, comfortable, price was a bit high but acceptable. I go to close the deal and my wallet is out. The saleswoman then tires to sell me the extended special super duper warranty for a few extra bucks that will be good for 3 years. I politely refuse this, telling her that I will go with the standard 1-year warranty that she spend several minutes telling me about while I was trying out the chair.

Suddenly the woman says, “Oh, and since you’re buying the floor model, we can’t take it back for any reason.” I said to her, but “I assume that the manufacturer’s warranty still applies, remember you just moments ago offered to sell me the extended warranty.” She gets a confused look in her eye and confirms with her counterpart that: no, I would get no warranty for buying off the floor. But that I could order the chair for the full price and take delivery of a chair that I did not get to try out. They loose the sale and I walk, SCREW YOU ASHLEY...