CVS — Local services in Willoughby

For the most part this pharmacy is great! I love the pharmacists. When I need medical questions answered between doctor apts they are there for me and I value that. For the most part 95% of the staff behind that counter are terrific. They are professional, helpful and respectful. Unfortunately there are 5% that ruin this. When mistakes are made, I get a sarcastic “I’m sorry” along with the eye roll and then I’m dismissed by being told to move down to the “drop off” window. Then I get to either: wait off to the side until it’s corrected, they call me, and I can go back to the end of the line again or if they can correct it immediately, I can proceed right back to the end of the line, again. Lately I’ve experienced some terrible communication problems when I call in and I’m told something is there when it isn’t and something is ready when it’s not. I recommend that you ALWAYS get the staff person’s name when you call in and are told something. Too many times it becomes a “He said, She said” situation. I’ve actually showed my cell phone history to someone at the register to prove I had called CVS, (& was told it would be ready in an hour, showed up, only to be told they never got the request). It’s not always easy to reach someone by phone either. The system goes through long prompts that you must listen to and the hold time can be very long. Always be sure your cell phone is adequately charged before calling and DO GET THE PERSON’S NAME YOU SPOKE WITH, playing he said she said at the store can...

WORST PHARMACY IN THE WORLD! Every single time that I have gone here (due to my insurance and it being 24 hours) they ALWAY screw something up! I dropped off my script at 0630 this morning and said that I would be back after work at 1630. When I got there and it was finally my turn in line (which took approx. 10 minutes, it still wasn't filled, and they had just started to pull it. I waited for 20 minutes before it was ready but then they had to run it through my insurance. So there I wait again, for Another 15 minutes. Only for them to call my name again, to wait in line for Another 10 minutes for the woman (blonde straight hair and glasses) look me dead in the face and ask my name yet again and look dumb as can be when I told her my name again. Then she turned to the pharmacist and said that i had an attitude. Well of course by this point I did. You muss blonde Hair and glasses have now kept me here for over 40 minutes! Another time after leaving Urgent Care and going there with 2 scripts, they said it would be about 30 minutes. I asked if my husband could pick them up for me, and they said it was fine. When my husband went back they only had filled 1 of the prescriptions and he had to wait another 30+ minutes for the other. He also was upset and the woman working had a Hugh attitude stating that she didn't know that I wanted both scripts filled. HELLO!!!! I dropped off 2 and clarified that both were in stock, Why wouldn't I want them both filled. Nothing but problems every...

This pharmacy is horrible! I have a vyvanse prescription and when I go to the pharmacy to fill it they always give me an attitude and talk down to me. I went yesterday to fill it,she told me it would be done later in the day. I explained that I work 2 jobs that day and want to wait, she continued to tell me they were a 24hr pharmacy (everyone wants to go to the pharmacy after a 16 hr day,right?)and come back. I told her no I will wait. A minute later she told me they didn't have it to fill my script but I can go to another cvs. She wouldn't tell me the closest one (they don't have a list of them) so I Googled it and then asked her to call the cvs to see if they had it in stock. She told me no and they don't open till 9a.m. (not true,open before 9. She lied) I left and called the cvs myself, they did have it so I went there. (On the way I called my job because now I'm going to be late..uugghh) when I arrived the ladies were so nice! They took care of me with no problem, I didn't even wait 5 minutes and it was ready. I thanked them continuously for being respectful and prompt. Off to work in went and made it on time! Thank you Ladies at the mentor ave/Hopkins cvs!! I will NEVER go back to s.o.m center cvs. They should take classes on manners and how to deal with the...